Ashley Castillon
Austin,TX
Summary
Recent graduate with foundational knowledge in rehabilitation sciences and hands-on experience gained through Clinical assessment courses. Demonstrates strong strategic progress planning, organizational, and leadership skills. Also known for reliability and adaptability. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
8
8
years of professional experience
Work History
Dance Instructor
Studio Edge Dance Company
08.2017 - 05.2018
- Planned, prepared, and delivered lesson plans of dance techniques and challenging choreography to students.
- Created and taught choreography by breaking down steps and demonstrating moves.
- Evaluated student progress regularly, adjusting lesson plans accordingly to meet individual needs and goals.
- Streamlined communication processes between dance instructor, parents, and students for effective planning.
- Managed recital preparations and choreographed performances tailored to showcase students skills.
- Improved student performance by developing lesson plans with specific and timely goals to reach.
- Enhanced student technique by offering personalized feedback.
- Developed lasting relationships with students while having students maintain respect honor.
Dance Teacher's Assistant
Studio Edge Dance Company
08.2016 - 05.2017
- Assisted in teaching dance courses under guidance of professional dance instructors for elementary and middle school aged students.
- Prepared dance classrooms with the required equipment for the class day.
- Prepared students for dance class by warming up and stretching the students.
- Cleaned the classrooms in between classes.
- Implemented healthy and safe learning strategies with students by creating class rules and promoting respect and gentle discipline.
- Provided constructive corrections to aid in students technique and guiding them towards their goal
Lead Restaurant Hostess
Grizzelda's
09.2023 - 05.2024
- Organized hostess station and kept folders with guest requests information.
- Prepared the dining room by organizing tables, placed table settings, retrieving high chairs for children.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Confirmed parties guest count to accommodate accordingly before their arrival.
- Coordinated reservations over the phone and oversaw any requests to ensure customer satisfaction.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Lead Restaurant Hostess
Taverna
10.2022 - 12.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs easily.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and carefully estimated wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Communicated clearly with the server and kitchen about guest dietary restriction to ensure accurate orders.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Personal Shopper
H-E-B Plus
04.2020 - 10.2021
- Placed completed orders in labeled, temperature-appropriate storage for customer pick up.
- Met guidelines for quality of food products.
- Fulfill orders using shortest, most efficient route.
- Completing orders quickly and made good selections for customers.
- Tracked substitutions closely and informed customers of changes.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Recommended alternative products or options when specific items were out of stock or unavailable.
- Memorized store layout and guided in-store customers toward specific aisles for sought out products.
- Contacted customers via phone calls and provided friendly customer service when needed.
Education
Bachelor of Science - Exercise And Sports Science
Texas State University
San Marcos, TX08.2024
Skills
- Effective planner
- Patient Communication
- Natural Leader
- Monitoring performance
- Strong interpersonal skills
- Detail Oriented
- Positive and professional
- Conflict Resolution
- Anatomy knowledge
- Active Learning
- Therapy delivery
- Injury Prevention
Accomplishments
- Collegiate Level Dancer
- Highschool Dance Team Captain
Technical dancer
I dedicated about 15-20 hours a week to studio and drill team dancing throughout middle school and high school, practicing both in the mornings and afternoons, all while maintaining near-perfect attendance and consistently learning. After high school, I became one of three dancers from my hometown to make it onto a collegiate dance team in history, where I danced for four years. In my senior year, I was one of seven seniors on a team of 100 dancers.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Restaurant Hostess
Grizzelda's
09.2023 - 05.2024
Lead Restaurant Hostess
Taverna
10.2022 - 12.2023
Personal Shopper
H-E-B Plus
04.2020 - 10.2021
Dance Instructor
Studio Edge Dance Company
08.2017 - 05.2018
Dance Teacher's Assistant
Studio Edge Dance Company
08.2016 - 05.2017
Bachelor of Science - Exercise And Sports Science
Texas State University
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