Ashley Castro
Butte,MT
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Bilingual with excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Montana Tech of the University of Montana
05.2024 - 11.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Care Representative
Spot
04.2022 - 02.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Retail Sales Associate
Target
07.2021 - 02.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Associate of Arts - Business Administration
Bakersfield College
Bakersfield, CA05-2021
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Computer proficiency
- Bilingual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Montana Tech of the University of Montana
05.2024 - 11.2024
Customer Care Representative
Spot
04.2022 - 02.2024
Retail Sales Associate
Target
07.2021 - 02.2022
Associate of Arts - Business Administration
Bakersfield College
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