Ashley Castro
Miami,FL
Summary
Designed and promoted activities to enhance physical health, social interaction, and lifelong leisure skills among participants.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Access Assistance
Miami Dade College West Campus
Miami Dade West Campus
01.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
Court Monitor
Urban Air
Miami, FL
06.2024 - Current
- Monitored court proceedings to ensure a safe and secure environment for all participants.
- Supervised participants in various court activities, ensuring adherence to safety protocols and providing a safe environment for all users.
- Delivered excellent customer service by engaging with guests and resolving concerns promptly and effectively.
- Managed multiple courts simultaneously, maintaining a high level of awareness and overseeing behavior to ensure compliance with safety standards.
- Applied conflict resolution skills to mediate disputes, creating a positive and enjoyable experience for all customers.
- Ensured the cleanliness and safety of equipment and facilities, reporting maintenance issues when necessary.
- Worked collaboratively with other staff members to monitor activities, maintain order, and ensure operational efficiency.
Front Desk Assistant
Urban Air
05.2024 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated scheduling for events and activities, optimizing resource allocation and guest experiences.
- Maintained accurate records of guest interactions and transactions using reservation software.
- Answered customer telephone calls promptly and appropriately handled needs.
- Assisted in training new staff on front desk procedures and customer service standards.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new staff members in customer service techniques and hotel operations.
Office Aide
John A Ferguson Senior High
Miami, FL
08.2023 - 06.2024
Education
High School Diploma - undefined
John A Ferguson Senior High
Miami, FL06.2024
Skills
- Conducted comprehensive evaluation of evidence to ensure accuracy and reliability
- Facilitated effective verbal communication to enhance team collaboration
- Demonstrated assertiveness in communication to foster collaborative team dynamics
- Conducted thorough document reviews to ensure accuracy and compliance with established standards
Accomplishments
• Provided excellent customer service by assisting customers with product selection and answering questions.
• Maintained a clean and organized sales floor to improve the shopping experience.
Affiliations
Member, Miami Dade College Student Community
• Participant, Campus Volunteer Events
Certification
Currently seeking opportunities to obtain professional certifications relevant to my field.
Timeline
Access Assistance
Miami Dade College West Campus
01.2025 - Current
Court Monitor
Urban Air
06.2024 - Current
Front Desk Assistant
Urban Air
05.2024 - Current
Office Aide
John A Ferguson Senior High
08.2023 - 06.2024
High School Diploma - undefined
John A Ferguson Senior High