Ashley Caswell
Laguna Niguel,CA
Summary
Proven Orthodontic Assistant with a track record of enhancing patient satisfaction at Brandon Orthodontics through exceptional communication and chairside assistance. Skilled in orthodontic procedures and maintaining a sanitized environment, demonstrating both technical proficiency and empathy. Customer and patient focused and eager to put excellent communication and organizational skills into practice. Excelled in multitasking and customer service, ensuring a positive experience for all customers and patients.
Overview
4
4
years of professional experience
Work History
Orthodontic Assistant
Brandon Orthodontics
05.2022 - Current
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Took photographs and impressions of patients' teeth and mouth.
- Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
- Set appointments and made follow-up calls.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
Hostess
Harpoon Henry's Seafood Restaurant
06.2020 - 03.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
Bachelor of Science - Biomedical Sciences
Arizona State University
Tempe, AZ05.2026
Skills
- Patience and Empathy
- Cleaning and sanitation
- Effective Multitasking
- Exceptional communication
- Greeting guests
- Chart updating
- Customer Service
- Elastics placement
- Orthodontic archwire changes
- Orthodontic bonding
- Orthodontic debonding
- Orthodontic bracket placement
Timeline
Orthodontic Assistant
Brandon Orthodontics
05.2022 - Current
Hostess
Harpoon Henry's Seafood Restaurant
06.2020 - 03.2021
Bachelor of Science - Biomedical Sciences
Arizona State University