Rebeka Maddox
Hayward,CA
Summary
Adept at enhancing customer experiences and streamlining operations. Skilled in both organizational abilities and relationship building, I excel in high-pressure environments, consistently delivering exceptional service and fostering team collaboration.
Overview
3
3
years of professional experience
Work History
Orthodontic Assistant
Lee and Woo Orthodontics
2022.12 - 2023.12
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
- Improved sterile processing efficiency by implementing standardized cleaning and sterilization procedures.
Grocery Stocker
Safeway
2022.01 - 2022.12
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
Server
Applebee’s
2021.05 - 2022.01
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Customer Service Representative
Domino’s
2020.08 - 2021.05
- Responded to customer requests for products and delivery services.
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Assisted customers in placing orders.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive.
- Trained new Customer Service Representatives on company policies and procedures.
- Delivered exceptional customer service to every customer by having knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Mount Diablo High School
Concord, CA06.2020
Skills
Complaint Handling
Team Collaboration
Customer Engagement
Relationship Building
Customer Service
Work Ethic and Integrity
Patience and Empathy
Time management skills
Cash Handling
Organizational abilities
Timeline
Orthodontic Assistant
Lee and Woo Orthodontics
2022.12 - 2023.12
Grocery Stocker
Safeway
2022.01 - 2022.12
Server
Applebee’s
2021.05 - 2022.01
Customer Service Representative
Domino’s
2020.08 - 2021.05
High School Diploma -
Mount Diablo High School