Summary
Overview
Work History
Education
Skills
Timeline
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Rebeka Maddox

Hayward,CA

Summary

Adept at enhancing customer experiences and streamlining operations. Skilled in both organizational abilities and relationship building, I excel in high-pressure environments, consistently delivering exceptional service and fostering team collaboration.

Overview

3
3
years of professional experience

Work History

Orthodontic Assistant

Lee and Woo Orthodontics
12.2022 - 12.2023
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
  • Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
  • Took x-rays, photographs, and impressions of patients' teeth and mouth.
  • Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
  • Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
  • Improved sterile processing efficiency by implementing standardized cleaning and sterilization procedures.

Grocery Stocker

Safeway
01.2022 - 12.2022
  • Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
  • Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.

Server

Applebee’s
05.2021 - 01.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Customer Service Representative

Domino’s
08.2020 - 05.2021
  • Responded to customer requests for products and delivery services.
  • Managed high-stress situations effectively, maintaining professionalism under pressure.
  • Assisted customers in placing orders.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive.
  • Trained new Customer Service Representatives on company policies and procedures.
  • Delivered exceptional customer service to every customer by having knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

Mount Diablo High School
Concord, CA
06.2020

Skills

Complaint Handling

Timeline

Orthodontic Assistant

Lee and Woo Orthodontics
12.2022 - 12.2023

Grocery Stocker

Safeway
01.2022 - 12.2022

Server

Applebee’s
05.2021 - 01.2022

Customer Service Representative

Domino’s
08.2020 - 05.2021

High School Diploma -

Mount Diablo High School

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Rebeka Maddox