Ashley Causey
Birmingham
Summary
Maintained a strong record of safe and dependable transportation while meeting deadlines and schedules. Assisted clients with daily living activities while maintaining compassion, patience and dignity. Also adapting quickly to changing responsibilities and workplace demands. Very trusted to handle sensitive situations with professionalism and confidentiality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Driver
Federal Ground
Birmingham, AL
01.2024 - 05.2026
- Operated delivery vehicle efficiently, adhering to safety regulations and company policies.
- Managed multiple delivery routes daily, ensuring timely and accurate package distribution.
- Communicated effectively with dispatch and customers to resolve issues and enhance satisfaction.
- Conducted routine vehicle inspections, maintaining operational readiness and safety compliance.
- Assisted in training new drivers on best practices for route navigation and customer service.
- Utilized GPS technology for optimal route planning, reducing delivery times significantly.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained clean and safe vehicle, contributing to positive image of company.
Sales Representative
2020 Companies
Birmingham, AL
01.2022 - 2024
- Developed strong customer relationships to enhance loyalty and drive repeat sales.
- Executed daily sales strategies to achieve and exceed targets effectively.
- Provided product knowledge training to team members, improving overall performance.
- Conducted market research to identify customer needs and preferences for tailored solutions.
- Analyzed sales data to identify trends and adjust approaches for improved outcomes.
- Participated in team meetings to strategize on enhancing service delivery and process efficiency.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
Customer Service Representative
S & S Appliances
Birmingham, AL
01.2021 - 01.2022
- Assisted customers with product inquiries and service requests, ensuring prompt resolution of issues.
- Provided technical support for appliance troubleshooting, enhancing customer satisfaction through effective communication.
- Processed orders and managed inventory levels to maintain optimal stock availability for sales operations.
- Collaborated with team members to streamline workflow processes, contributing to improved efficiency in service delivery.
- Educated customers on product features and functionalities, fostering informed purchase decisions and repeat business.
- Handled customer complaints with professionalism, implementing solutions that preserved company reputation and client relationships.
- Trained new staff on customer service protocols and systems, promoting a cohesive team environment focused on excellence.
- Analyzed customer feedback to identify trends, driving recommendations for process enhancements that increased service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
Caregiver
Caring Hearts Home Care
Birmingham, AL
05.2020 - 2021
- Assisted clients with daily living activities, ensuring comfort and dignity.
- Administered medication as directed, maintaining adherence to care plans.
- Monitored client health conditions, reporting changes to healthcare professionals.
- Implemented safety protocols to enhance client well-being in home environments.
Customer Service Cashier
Walmart
Birmingham, AL
06.2019 - 05.2020
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer through regular balancing and reconciliation.
- Assisted customers in locating products, enhancing shopping experience.
- Responded to customer inquiries and resolved issues promptly.
Education
High School Diploma -
Minor High School
Adamsville, AL05.2019
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Dependable and reliable
- Problem-solving
- Safe driving
- Time management skills
- Clean driving record
- Excellent sense of direction
Certification
Medication Assistant Certified
Timeline
Delivery Driver
Federal Ground
01.2024 - 05.2026
Sales Representative
2020 Companies
01.2022 - 2024
Customer Service Representative
S & S Appliances
01.2021 - 01.2022
Caregiver
Caring Hearts Home Care
05.2020 - 2021
Customer Service Cashier
Walmart
06.2019 - 05.2020
High School Diploma -
Minor High School