Ashley Chapa
Texas
Summary
Customer-focused professional with more than 27 years of experience in customer service, office management, healthcare administration, and client relations. Recognized for building lasting relationships, managing fast-paced environments, and delivering exceptional service with professionalism and attention to detail. Known for being dependable, organized, and adaptable. Currently pursuing a transition into real estate photography by combining decades of client service experience with a passion for photography, marketing, and helping properties stand out in today’s competitive market.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
AutoNation
07.2023 - Current
- Provide outstanding customer support in a high-volume inbound call center.
- Resolve customer concerns with empathy, professionalism, and efficiency.
- Accurately document customer interactions while meeting quality and productivity standards.
- Collaborate with multiple departments to ensure timely resolutions.
Dental Assistant & Front Office Manager
01.2009 - 07.2023
- Managed front office operations, scheduling, insurance verification, patient records, and daily workflow.
- Assisted dentists during clinical procedures while providing exceptional patient care.
- Educated patients regarding treatment plans and financial responsibilities.
- Built long-term patient relationships through compassionate, personalized service.
- Maintained an organized, efficient office environment while supporting providers and staff.
Office Liaison & Receptionist
DFW Enterprises
02.1999 - 01.2009
- Served as the first point of contact for customers, clients, and visitors.
- Managed multi-line phone systems, scheduling, correspondence, and office communications.
- Coordinated information between departments, management, and clients.
- Maintained accurate records and supported daily administrative operations.
- Helped create a professional, welcoming office environment.
Education
High School Diploma or GED - undefined
Skills
- Customer Relationship Management
- Office & Operations Management
- Professional Communication
- Scheduling & Calendar Management
- Administrative Support
- Problem Solving
- Organization & Time Management
- Attention to Detail
- Conflict Resolution
- Microsoft Office
- Insurance Verification
- Team Collaboration
- Adaptability
- Fast Learner
PROFESSIONAL DEVELOPMENT
- Aspiring Real Estate Photographer & Entrepreneur
- Currently expanding my expertise in:
- Professional real estate photography
- Photo editing and image enhancement
- Drone photography
- Real estate marketing
- Small business development
- Client relationship management
Timeline
Customer Service Representative
AutoNation
07.2023 - Current
Dental Assistant & Front Office Manager
01.2009 - 07.2023
Office Liaison & Receptionist
DFW Enterprises
02.1999 - 01.2009