Ashley Cheatham
Queens,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Can quickly memorize details and build customer relationships. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Eligibility Representative
Clear19 Rapid Testing
12.2021 - 06.2023
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Entered client information files into databases for further review and tracking.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for assistance determinations.
- Processed benefits applications and documents.
- Responded to client inquiries and concerns and escalated complex problems to department supervisors.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Site Manager
Medrite
01.2021 - 03.2022
- Maintain a positive client relation to assure that physician and patient needs are satisfied and the staff complies with regulatory requirements.
- Manage clinical and administrative team working the site.
- Ensures proper maintenance and use of instrumentation and required testing documentation.
- Ensures compliance with all policies, procedures and guidelines according to applicable authority levels, laws and regulations.
- Transport staff, supplies and equipment to and from sites.
- Maintains accurate records of daily clinic operations.
- Knowledge of operating systems. Proficiency with troubleshooting access points.
Group Leader/Direct Support Professional
Qsac
09.2006 - 02.2022
- Providing personal assistance, medical attention, emotional support, or other personal care to others such as co workers, customers or patients.
- Knowledge of principles, methods, and procedures for diagnoses, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- Maintain client records.
- Provide customer and personal services. This includes customer needs for assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of human behavior and performance; individual differences in ability, personality, and interest; learning and motivating; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Cashier
FAO Schwarz
10.2018 - 06.2019
- Delivers a whimsical and theatrical experience to ensure a world-class shopping experience for all customers.
- Collaborates with company plan-o-gram team to create, build, and display merchandise.
- Handle all transactions in a quick efficient manner receiving payments by cash, credit/debit card and Gift card.
- Maintain accurate cash draw.
- Maintain checkout area.
- Stock shelves and support Toy Ambassadors on sale floor.
Stock
Macy's
10.2012 - 01.2013
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Answered customer questions and provided detailed product information.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
Education
Certificate - Phlebotomy Technician
ICC
New York, NY01.2022
GED - Health Science
Flushing Hghschool
Flushing NY03.2010
Skills
- Supervision & Leadership
- Recordkeeping & Data input
- Time management
- Critical Thinking
- Conflict Resolution
- Advocacy and Counseling
- Application assessment
- Multi-task & Prioritization
- Microsoft Office
- Medical Terminology
- Illness Prevention
- Customer Service
- Team management
- Housekeeping
- Supply Replenishment
- HIPPA Compliance
- Surface Sanitizing
- Commercial and Residential Cleaning
- CPR certified
- Scip-R
Timeline
Eligibility Representative
Clear19 Rapid Testing
12.2021 - 06.2023
Site Manager
Medrite
01.2021 - 03.2022
Cashier
FAO Schwarz
10.2018 - 06.2019
Stock
Macy's
10.2012 - 01.2013
Group Leader/Direct Support Professional
Qsac
09.2006 - 02.2022
Certificate - Phlebotomy Technician
ICC
GED - Health Science
Flushing Hghschool