ASHLEY CHERRY
Buffalo,NY
Summary
Helpful Member Service Representative diffusing volatile customer situations, generating additional revenue and building productive relationships with both staff and customers. Customer-centered and friendly professional with a 14-year background maintaining customer satisfaction and contributing to company success goals.
Overview
11
11
years of professional experience
Work History
Digital Personal Shopper
Walmart
Cheektowaga, New York
09.2024 - 10.2025
- Curated personalized shopping experiences based on client preferences and needs.
- Researched trends to recommend suitable products and styles for clients.
- Delivered exceptional customer service through attentive communication and support.
Member Specialist
Sam's Club
Cheektowaga, NY
02.2020 - 05.2023
- Provides member service by maintaining entrance and exit areas, reviewing member receipts for returns and exchanges, assisting members with purchasing memberships, locating merchandise and resolving member issues and concerns.
Lead Sales Associate
Dollar General
Buffalo, NY
10.2017 - 11.2019
- The duties of the Lead Sales Associate include assisting customers in locating and purchasing merchandise, operating a cash register, stocking and recovering merchandise, cleaning the store, and performing other duties to maximize store profitability and customer satisfaction while protecting company assets.
- Lead Sales Associates perform the duties of a Sales Associate and act in a lead capacity in the absence of the Store Manager or Assistant Store Manager.
Customer Service Associate
Walmart
Buffalo, NY
11.2014 - 08.2016
- Returning merchandise to their positions on the shelf, accepting exchange and returns of merchandise, making refund of money to customers, and ensuring that balance of cash is maintained also handles all requests made for money orders and paying bills.
Education
High school or equivalent -
East High School
Buffalo, NYSkills
- Time management
- Leadership
- Adaptability
- Computer Skills
- Teamwork Skills
- Listening Skills
- Cash Handling
- Problem-solving skills
- Training and mentoring
Timeline
Digital Personal Shopper
Walmart
09.2024 - 10.2025
Member Specialist
Sam's Club
02.2020 - 05.2023
Lead Sales Associate
Dollar General
10.2017 - 11.2019
Customer Service Associate
Walmart
11.2014 - 08.2016
High school or equivalent -
East High School