Naomi Rose Poovattil
Lewisville,TX
Summary
Proven to enhance customer satisfaction and increase sales at Walmart through expert shopping management and exemplary customer service. Skilled in multitasking and time management, I excel in fast-paced environments, ensuring accuracy and efficiency. My marketing acumen and dedication have consistently driven profitability, showcasing my ability to meet and exceed employer expectations.
Overview
2
2
years of professional experience
Work History
Digital Personal Shopper
Walmart
Lewisville, TX
12.2024 - Current
- Secured and stored items until customer pickup.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Scanned items when pulling from shelves to update system stock information.
- Sourced unique and hard-to-find items for clients, ensuring satisfaction with exclusive finds.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Conducted personalized shopping services for clients based on their preferences, sizes, and needs.
- Assisted teammates with daily tasks during peak periods.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Front End Checkout
Walmart
Lewisville, TX
05.2023 - 12.2024
- Processed returns and exchanges according to store policies.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Assisted customers with self-checkout processes and troubleshooting any issues.
- Answered customer inquiries regarding product features, pricing, and availability.
- Consistently met all performance goals set by management.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Processed customer transactions and provided excellent customer service.
- Utilized point-of-sale system to process cash, credit card, check and gift card payments.
- Resolved customer complaints, guided them, and provided relevant information.
- Described merchandise and explained use, operation and care.
- Stocked shelves with new inventory according to established guidelines.
- Greeted customers upon arrival and offered assistance with locating store merchandise.
- Answered incoming calls promptly, providing accurate information about products and services.
- Organized store by returning merchandise to proper areas.
Team Member
Chick-fil-A
Lewisville , TX
06.2023 - 07.2023
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Assisted customers with product selection and ordering process.
- Operated cash registers to process payments from customers.
- Built and maintained working relationships with peers and upper management.
- Collaborated with team members to maximize productivity and efficiency.
- Processed customer orders accurately, ensuring preferences were met.
Education
Associate of Science - Computer Science
Dallas College
Dallas, TX05-2025
High School Diploma -
Mount Carmel HSS
Kottayam, Kerala, India03-2023
Skills
- Advertising and marketing
- Sales proficiency
- Accurate money handling
- Shopping management
- Customer service
- Time management
- Multitasking
- Efficiency and time management
- Basic computer skills
Languages
English
Native/ Bilingual
Malayalam
Native/ Bilingual
Hindi
Full Professional
Timeline
Digital Personal Shopper
Walmart
12.2024 - Current
Team Member
Chick-fil-A
06.2023 - 07.2023
Front End Checkout
Walmart
05.2023 - 12.2024
Associate of Science - Computer Science
Dallas College
High School Diploma -
Mount Carmel HSS
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