Destiny Collins
Arlington,WA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
5
5
years of professional experience
Work History
Digital Personal Shopper
Walmart
Arlington, WA
01.2023 - Current
- Assisted customers in selecting items that met their individual needs and preferences.
- Tracked inventory levels and restocked items as needed.
- Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
- Receive online orders and shop for products indicated by the client.
- Performed order processing tasks by gathering groceries from the store and selecting alternate products when necessary.
- Provided in-store and online customer support.
- Provided product information and answered customer questions.
- Handled customer complaints in a professional manner.
- Helped customers by answering questions and locating merchandise.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Dasher
DoorDash
Chicago, IL
08.2020 - Current
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Handled merchandise in accordance with product handling standards.
- Notified customers of delays to decrease calls to support.
Overnight Stocker
Walmart
Arlington , WA
08.2019 - 08.2020
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Restocked shelves according to plan-o-grams set up by management team.
- Received and stocked merchandise in a timely manner.
- Organized shelves, racks and bins to ensure product availability.
- Worked collaboratively with other team members to achieve departmental goals.
- Checked expiration dates on all food items to ensure quality control standards were met.
- Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
Education
High School Diploma -
Career Online High School
Online07-2024
Office Management Certificate -
Career Online High School
Online07-2024
Skills
- MS Word, Excel, and Outlook
- Customer Service
- Upbeat and Outgoing Attitude
- Prioritizing Orders
- Attention to Detail
- Advertising and marketing
- Planning and Organization
- Online Order Processing
- Decision-Making
- Time management and prioritization
- Critical Thinking
- Problem-Solving
- Organizational Skills
- Complaint resolution
- Data Entry
- Payment Processing
References
References available upon request.
Timeline
Digital Personal Shopper
Walmart
01.2023 - Current
Dasher
DoorDash
08.2020 - Current
Overnight Stocker
Walmart
08.2019 - 08.2020
High School Diploma -
Career Online High School
Office Management Certificate -
Career Online High School