Ashley Chillson
Mooresville,North Carolina
Summary
I am a reliable and hardworking employee and a team oriented co-worker. I am always ready to learn something new. I am adaptable with great multitasking skills. I am extremely compassionate and caring with patients/customers and others around me. I am always ready to get to the bottom of or create a solution for any problem along with the ability to work well under pressure.
Overview
13
13
years of professional experience
Work History
Member Service Representative
WellcomeMD
Mooresville, North Carolina
06.2022 - Current
- Greet and check in patients, updating patient information in computer system.
- Perform administrative tasks such as filing paperwork, updating databases and generating reports.
- Verify insurance coverage for appointments and collect co-payments and balances as required.
- Prepare charts for new patients, ensuring all necessary forms are completed correctly.
- Maintain confidentiality of patient information according to HIPAA regulations.
- Assist with filing of medical records and documents, maintaining accurate electronic files.
- Schedule patient appointments, verifying accuracy of appointment times with providers.
- Answer incoming calls, responding to inquiries from patients and other medical offices and directing calls were needed.
- Provide support to clinical staff during patient visits, including rooming patients and collecting vital signs.
Customer Service Representative
STUART JET CENTER
Stuart, FL
11.2017 - 04.2022
- Provided customers with exceptional service and assistance
- Answered phone calls in a timely and personable matter
- Made hotel, rental car and catering reservations for inbound and outbound aircrafts
- Worked efficiently with line service personnel to ensure all pilot's needs were met
- Ability to speak clearly over radios with knowledge of the phonetic alphabet and military times
- Took payment information and helped answer any billing questions
- Closed out daily batch work at the end of each day.
Cashier/Customer Service
Habitat for Humanity ReStore
Stuart, FL
06.2016 - 11.2017
- Upheld the Habitat for Humanity mission statement: Seeking to put God's love into action, Habitat for Humanity brings people together to build homes, communities and hope
- Greeted each customer that came in
- Helped customers locate items on the floor
- Worked cash register and scanner to check customers out
- Cross trained by pricing items and placing them on the sales floor in an aesthetically pleasing way.
Certified Nursing Assistant
Delmar Gardens of O'Fallon
O'Fallon, MO
06.2011 - 09.2014
- Provided patient care with compassion and humility
- Helped patients carry out activities of daily living
- Included but not limited to: Helping patients in and out of bed, bathing, dressing, using the restroom, help with eating meals and walking
- Ability to take vitals daily, including taking blood pressure and pulse manually
- Communicated effectively with fellow CNA's and nurses about patients ADL's and any changes in their behavior
- Ability to chart, either paper charting or electronic charting
- Chart daily: Vitals, showers, hospice visits, bowel movements, fluid and food intake.
Education
Integrative Nutrition Health Coach - Health And Wellness
Institute of Integrative Nutrition
Online06-2024
Certified Nursing Assistant Classes -
St Charles Community College
Saint Charles, MO11.2011
High school or equivalent -
Rosati-Kain High School
St. Louis, MO10.2010
Skills
- Excellent Customer Service
- Patient/ Customer Relations
- Workflow Optimization
- Telephone Etiquette
- Patient/ Customer Scheduling
- Microsoft and Excel knowledge
- Electronic medical records knowledge
- Problem-solving skills
- Verbal and written communication
- Clinical/ nursing knowledge
Timeline
Member Service Representative
WellcomeMD
06.2022 - Current
Customer Service Representative
STUART JET CENTER
11.2017 - 04.2022
Cashier/Customer Service
Habitat for Humanity ReStore
06.2016 - 11.2017
Certified Nursing Assistant
Delmar Gardens of O'Fallon
06.2011 - 09.2014
Integrative Nutrition Health Coach - Health And Wellness
Institute of Integrative Nutrition
Certified Nursing Assistant Classes -
St Charles Community College
High school or equivalent -
Rosati-Kain High School