Alessia Addo
Mooresville,North Carolina
Summary
Dynamic customer service professional with a proven track record at Playland Indoor Playground, excelling in satisfaction monitoring and allergy awareness. Skilled in fostering warm relationships and efficiently handling customer queries, leading to enhanced safety and cleanliness standards. Expert in food handling and promotion, consistently delivering exceptional service and support to team members.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
years of professional experience
Work History
Customer Service
Playland Indoor Playground
08.2024 - Current
- Exhibited high energy and professionalism when dealing with clients and staff.
- Set up playroom and childcare areas for safety and cleanliness.
- Maintained tidy, clean and sanitized childcare area to keep participants healthy and safe.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Customer Service
Rico's Açai
09.2022 - 05.2023
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
Education
High School Diploma -
Pine Lake Preparatory
Mooresville, NC05-2025
Skills
- Satisfaction monitoring
- Customer outreach
- Customer queries
- Food handling
- Allergy awareness
- Team member support
- Food sales and promotion
Accomplishments
- Recipient Global Seal of Biliteracy in Spanish(Bronze)
- Charlotte Observer Nominee
- Presidential Service Award (Bronze)
- African American Recognition
- Ap Scholar With Distinction
Languages
Spanish
Professional Working
Russian
Elementary
Timeline
Customer Service
Playland Indoor Playground
08.2024 - Current
Customer Service
Rico's Açai
09.2022 - 05.2023
High School Diploma -
Pine Lake Preparatory
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