Ashley Christmas
Cleveland,OH
Summary
Accomplished Phlebotomist and Behavioral Health Case Manager with a proven track record at Hope to Overcome, enhancing patient care through expert venipuncture and motivational interviewing. Skilled in data entry and maintaining patient confidentiality, significantly improved treatment outcomes. Demonstrates exceptional teamwork and patient support abilities.
Overview
12
12
years of professional experience
Work History
Phlebotomist
Loving Hands to Your Heart
01.2023 - 04.2024
- Centrifuged blood samples as outlined in clinical protocols.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Organized daily work based on collection priority.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Behavioral Health Case Manager
Hope to Overcome
01.2021 - 02.2022
- Applied evidence-based techniques such as behavioral activation, problem-solving treatment and motivational interviewing to support behavioral interventions.
- Verified successful coordination of counseling efforts with mental health professionals, doctors, social workers and other stakeholders.
- Educated patients about common mental health and substance abuse disorders to facilitate understanding of treatment options.
- Recorded patient progress and treatment recommendations to be shared with medical providers, psychiatric consultants and other treating providers.
- Stayed current on mental health research to follow new developments and research in mental health field.
State Tested Nurse Aide
CommuniCare Health Centers
03.2012 - 02.2022
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Used wheelchairs and equipment to assist with patient ambulation in room, hallways, and bathroom.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
Education
High School Diploma -
Greater Heights Academy
Cleveland, OH05.2012
Skills
- Data Entry
- Paperwork Processing
- Patient confidentiality
- Venipuncture
Timeline
Phlebotomist
Loving Hands to Your Heart
01.2023 - 04.2024
Behavioral Health Case Manager
Hope to Overcome
01.2021 - 02.2022
State Tested Nurse Aide
CommuniCare Health Centers
03.2012 - 02.2022
High School Diploma -
Greater Heights Academy
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