Ashley Chronister
Rincon,GA
Summary
Dynamic professional driven by a strong work ethic and adaptability, excelling in challenging environments. Proven ability to master new skills rapidly while maintaining effective, autonomous performance. Exceptional interpersonal skills foster collaboration and productive relationships.
Overview
3
3
years of professional experience
Work History
Information Center Specialist
Digital Federal Credit Union
Marlborough, MA
03.2023 - Current
- September 2024 trained in complaints and helping with them ever since.
- October 2024 Ecomm trained.
- Ensured confidentiality of clients' personal and financial information.
- Communicated with customers via chat, email, and mail.
- Formatted transcriptions of meetings in accordance with guidelines.
- Detected discrepancies in transaction records.
- Supported members with account and service inquiries through multiple communication channels.
- Collaborated with team members to meet targets and objectives.
- Provided training to new employees on banking systems, customer service, and sales techniques.
CSR-Humana SNP Work From Home LOB
Everise
Rincon, GA
08.2022 - 11.2022
- Initiated calls to gather HRA information.
- Adhered to account-specific EHR guidelines.
- Trained to use Avaya system, Microsoft Office 365, CPT, ICD10
- Escalated client concerns and requirements to supervisors for prompt resolution.
- Guided new hires on company procedures and policies.
- Ensured compliance with HIPAA Privacy and Security Regulations.
- Established, organized, and preserved medical records.
Education
Pharmacy Technician
Penn Foster Career School
Scranton, PA08.2009
High School Diploma -
Rossview High School
Clarksville, TN05.2007
Skills
- Recordkeeping Requirements
- Time Management
- Conflict Resolution
- Organization and Attention to Detail
- Skilled in Microsoft Office Tools
- Verbal and Written Communication
- Creative Thinking
- Chat and Email Support
- Data Entry and Database Software
Timeline
Information Center Specialist
Digital Federal Credit Union
03.2023 - Current
CSR-Humana SNP Work From Home LOB
Everise
08.2022 - 11.2022
Pharmacy Technician
Penn Foster Career School
High School Diploma -
Rossview High School
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