Claire Zhang
PHILADELPHIA,PA
Summary
International Relations Major with residential boarding life background and customer service experience. Professional attitude balanced with caring demeanor towards helping others and providing inclusive environment. Strong communication and listening skills with understanding of dorm life dynamics to handle situations with empathy and efficiency
Overview
3
3
years of professional experience
Work History
Information Center Specialist
University of Pennsylvania, Residential Services
10.2024 - Current
- Acted as contact for campus inquiries, delivering accurate information to students, staff and visitors
- Act as a welcoming representative of Penn by giving accurate information to incoming students
- Complete data entry, scheduling, and resource tracking
- Communicated with Residential and Housing Services to put out campus updates and housing policies
- Handle high-volume communications via phone, email, and in person with efficiency
Dorm Counselor
Weil Tennis Academy
06.2022 - 08.2022
- Oversaw and monitored activities of campers in recreation activities, dining and visitation areas
- Reach out and provide support and encouragement to struggling campers
- Coordinated with coaches and counselors regarding tournament, practice, and transportation schedules
- Monitor campers during the evening and morning hours before and after practice
Education
Weil Tennis Academy
Ojai, CAInternation Relations
University of Pennsylvania
Philadelphia, PASkills
- Strong communication and listening skills
- Welcoming and professional attitude
- Flexible, adapting mindset
- Embraces change and improvement
Languages
Mandarin
Native or Bilingual
Timeline
Information Center Specialist
University of Pennsylvania, Residential Services
10.2024 - Current
Dorm Counselor
Weil Tennis Academy
06.2022 - 08.2022
Weil Tennis Academy
Internation Relations
University of Pennsylvania
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