Natasha Robinson, MBA
Customer Service
Augusta,GA
Summary
Personable Member Service Representative offering 11+ years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Information Center Specialist
Digital Federal Credit Union
220 Donald Lynch Blvd, MA
09.2021 - Current
- Exhibited high energy and professionalism when dealing with clients and staff.
- Handled over 90+ calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Investigated and resolved customer inquiries and complaints quickly.
Bookkeeping/Asset Manager
Vetted Investments & Acquisitions LLC
Augusta, GA - Georgia
01.2017 - Current
- Tracked expenses and income for 7 investors while organizing and maintaining bank statements for checking accounts.
- Monitored litigation, foreclosure and portfolio liquidation proceedings to deliver maximum ROI to investors.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Teller Supervisor
Queensborough National Bank & Trust
Augusta, GA - Georgia
06.2019 - 03.2021
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Managed and trained 10+ new employees and implemented mentoring program to promote positive feedback and engagement.
- Complied with established internal controls and policies.
Compliance Analyst
ADP, LLC
Augusta, GA - Georgia
03.2015 - 03.2017
- Reviewed audit and monitoring reports related to consumer and client activities.
- Assisted investigation and risk management teams with fraud investigations and risk identification.
- Prepared documentation and records for upcoming audits and inspections.
Education
MBA - Business Administration And Management
University of Phoenix
Augusta, GA 01.2014 - 06.2015
Bachelor of Science - Informational Communication
Georgia Southern University
Statesboro GA 05.2005 - 05.2009
Skills
Customer and client relations
Documentation and reporting
Analytical and Critical Thinking
Teamwork and Collaboration
Bookkeeping
Excellent Communication
Timeline
Information Center Specialist
Digital Federal Credit Union
09.2021 - Current
Teller Supervisor
Queensborough National Bank & Trust
06.2019 - 03.2021
Bookkeeping/Asset Manager
Vetted Investments & Acquisitions LLC
01.2017 - Current
Compliance Analyst
ADP, LLC
03.2015 - 03.2017
MBA - Business Administration And Management
University of Phoenix
01.2014 - 06.2015
Bachelor of Science - Informational Communication
Georgia Southern University
05.2005 - 05.2009