Natasha Hill
Stockbridge,GA
Summary
Career Summary Organizational and problem resolution skills, Accustomed to multi-tasking and time management, Ability to continuously learn and adapt, Self-motivated, Strong written and verbal communication skills
PeopleSoft experience, Demonstrated ability for producing quality work with a keen eye to detail, Goal and results-oriented, Strong computer navigation/literacy skills, Navigate through multiple computer systems
Overview
23
23
years of professional experience
Work History
Information Center Specialist
Digital Federal Credit Union
Atlanta, GA, Georgia
08.2021 - 08.2023
- Managed over 50 customer calls per day
- Providing members with efficient and professional service
- Established directing calls to appropriate department when necessary
- Adhere to all DCU policies and procedures
- Performed monthly sales goals/referrals assigned by Team Leader
- Very proactive in servicing members
Cash room Clerk
Dillard’s Inc
Atlanta, GA
10.2013 - 08.2021
- Process daily accounts payable, including process of and mailing out checks for proper account processing
- Maintain data base for files which included filing of accounts payable reports and documentation
- Process Accounts receivables/payables reports and filed them accordingly
- Make daily deposits in bank and provide change
- Justifies all payments made and registers all movements in system
- Close, checks, and count registers to provide department managers with daily reports and transmit data
- Verify vault every day and count to ensure accuracy
- Answer incoming multiline phone and direct calls to correct departments
Financial Agent
GA Department of Revenue, Revenue
Atlanta, GA
02.2007 - 10.2013
- Provided excellent customer service to internal and external customers
- Assisted taxpayers in person and over telephone concerning tax filing requirements and in resolving account related problems
- Took initiative in handling assignments related to various tax areas
- Use good oral and written communication skills
- Maintain excellent account information, and assist taxpayers with financial and tax preparation
- Received Governor Perdue Award for excellent customer service 2010
- Awarded Key Performance indicators (KPI) and Key Success Indicators four times for 2007, 2008,and 2010
- Exceeded goal of customer comment cards per month
- Complimented for knowledge of taxpayer services
- Cash room verification for cash vault
Branch Manager
First American Cash Advance
05.2000 - 06.2007
- Years of successful business management experience with profit and loss responsibility
- Performed strong sales and customer service experience
- Effective leadership and motivational skills
- Strong organizational and communication skills
- 7 years of Supervisory experience
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Assessed employee performance and developed improvement plans
- Engaged employees in business processes with positive motivational techniques
- Maintained friendly and professional customer interactions
- Examined customer loan applications for loan approvals and denials
Education
High School Diploma -
Columbia High School
07.2001
Accounting Degree -
Brown Mackie College
Atlanta Ga01.2009
Skills
- Office administration
- Customer and client relations
- Database administration
- Documentation and reporting
- Professional demeanor
- Correspondence distribution
- Clerical Support
Timeline
Information Center Specialist
Digital Federal Credit Union
08.2021 - 08.2023
Cash room Clerk
Dillard’s Inc
10.2013 - 08.2021
Financial Agent
GA Department of Revenue, Revenue
02.2007 - 10.2013
Branch Manager
First American Cash Advance
05.2000 - 06.2007
High School Diploma -
Columbia High School
Accounting Degree -
Brown Mackie College
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