Ashley Clark
Lake Oswego,OR
Summary
Results-driven operations professional with years of proven expertise in 3PL environments, reporting, data analysis & process improvements within the consumer products industry. Leveraging an operational mindset, advanced MS Excel proficiency, and meticulous attention to detail to develop and maintain granular omnichannel forecasts and process improvement. Ready to contribute to On's mission of delivering seamless outbound product flow and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Sales Operations Lead, Invoicing & Crediting
On Inc.
08.2023 - Current
- To ensure an accurate order life cycle, create and analyze reports sourced internally and externally. Use these reports to identify and resolve transmission errors between the WMS systems and ERP.
- Develop and own actionable order status reports to reflect insights, trends, and possible areas of improvement or concern.
- Internal communication liaison for all issues that have disrupted the order life cycle across all North American warehouses.
- Create best in class procedures around invoicing across the Operations Org.
Sales Operations Specialist
On. Inc
11.2022 - 08.2023
- Identify areas of improvement in reporting and operational workflows. Implement streamlined processes to enhance operational effectiveness by providing insights, suggestions, and data-driven recommendations.
- Conduct comprehensive evaluations of existing processes to identify inefficiencies, bottlenecks, and areas for improvement.
- Communicate with internal stakeholders around system or operational hold ups that interrupt day to day processes.
Sales Operations Manager
On Inc.
05.2022 - 11.2022
- Led a small team of direct reports, including day-to-day workload and tasks, career development, and coaching. Develop and track team key performance indicators, productivity reporting, and overall team objectives/results.
- Worked closely with cross-functional teams, including 3PL, Finance, and Account Services; facilitate seamless communication and resolution of operational issues.
- Collaborate with stakeholders to implement process improvements, ensuring smooth transition and adoption of new practices.
- Process analysis and evaluation: Conduct comprehensive evaluations of existing processes to identify inefficiencies, bottlenecks, and areas for improvement.
HD Operations Specialist
On Inc.
06.2021 - 05.2022
- Analyze and perform manual invoicing when disruptions occur with WMS, ERP, and EDI to ensure timely financial reporting by the end-of-month deadline.
- Work closely with stakeholders to facilitate a smooth transition and adoption of new practices.
- Utilize ERP systems, BI tools, and external portals to report, track, and analyze the full order flow for North America.
Collections Analyst
Anesthesia Business Consultants
10.2019 - 06.2021
- Assembled reports and analyzed client statistics to discover potential and current client problems or concerns and research to resolve issues.
- Create a statement of procedures, manage client relations, and follow up with claims accounts.
- Developed and implemented organizational systems to streamline daily operations.
Residential Contract Specialist
Commonwealth Real Estate Services
01.2018 - 10.2019
- Processed legal documents for abandoned homes and title transfers through the county and state.
- Composed and presented monthly training courses to Community Managers.
- Notarized documents and composed legal notices, letters, and brochures.
Education
Associate of Arts -
Portland Community College
Portland, ORAssociate of Science -
Portland Community College
Portland, ORAssociate of Applied Science -
Portland Community College
Portland, ORSkills
- ERP Systems
- Excel (Advanced)
- Data Analysis
- Workstream Management
- Reporting
- Internal/External Communication
- Operational Mindset
- Process Improvement
- Detail Oriented
- Process Implementation
Timeline
Sales Operations Lead, Invoicing & Crediting
On Inc.
08.2023 - Current
Sales Operations Specialist
On. Inc
11.2022 - 08.2023
Sales Operations Manager
On Inc.
05.2022 - 11.2022
HD Operations Specialist
On Inc.
06.2021 - 05.2022
Collections Analyst
Anesthesia Business Consultants
10.2019 - 06.2021
Residential Contract Specialist
Commonwealth Real Estate Services
01.2018 - 10.2019
Associate of Arts -
Portland Community College
Associate of Science -
Portland Community College
Associate of Applied Science -
Portland Community College
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