Ashley Clark
Tampa,FL
Summary
Dynamic Collections Agent with experience at Terminix International, adept at debt negotiation and skip tracing. Proven ability to enhance collections processes while maintaining empathetic communication with customers. Skilled in structuring repayment plans and managing delinquent accounts, ensuring customer satisfaction and efficient resolution of inquiries.
Overview
12
12
years of professional experience
Work History
Collections Agent
Terminix International
01.2014 - Current
- Assisted customers in understanding payment options and account status
- Utilized CRM software to track interactions and manage follow-up activities
- Resolved customer inquiries with clear communication and empathetic listening
- Maintained accurate records of all transactions and communications
Education
Hillsborough High School
Tampa, FLSkills
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
- Debt negotiation
- Credit adjustments
- Delinquent account management
- Debt management
- Billing procedures
- Repayment plan structuring
- Repayment negotiations
- Collections process improvement
- Outbound calling
- Collections
- Call center experience
- Customer research
- History research
Timeline
Collections Agent
Terminix International
01.2014 - Current
Hillsborough High School
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