Ashley Coker
Bossier City,LA
Summary
Proactive, highly motivated, and compassionate professional with over 15 years of expertise in providing high-level administrative support to organizations, seeking an administrative position to utilize my strong organizational skills, exceptional ability to collaborate with multidisciplinary teams to reach a common goal.
Also organized and dependable, successful at managing multiple priorities with a positive attitude. Eagerly willing to take on added responsibilities to successfully achieve goals and who has a natural curiosity about continuous learning.
Overview
8
8
years of professional experience
Work History
Case Manager
Caddo Adult Drug Court
2023.10 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Executive Administrative Assistant
JPJ Investments
2021.05 - 2024.05
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Enhanced client satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Successfully managed multiple simultaneous projects through effective time management skills and prioritization techniques.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
Collection Legal Assistant
Delinquent Recovery Associates
2020.09 - 2021.05
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
- Negotiated settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Inventory Control Manager
Sid Potts, Inc.
2020.05 - 2020.09
- Managed multiple complex inventory activities and client-driven projects such as receiving, auditing, preparing and verifying paperwork.
- Created and updated records of several hundred clients and vendors in an accurate and timely manner while establishing excellent working relationships.
- Reduced stock discrepancies through meticulous record-keeping and consistent communication with relevant departments.
- Managed the resolution of discrepancies between system-reported inventory levels and actual stock on hand, identifying root causes and implementing corrective actions to prevent future occurrences.
- Collaborated with other departments within facility to educate and understand how functions affect inventory.
Accounting Clerk
Mohr And Associates, Inc.
2017.05 - 2020.03
- Recorded all daily financial transactions, updated weekly trial balance, profit-and-loss spreadsheet for CEO.
- Created invoices, collected, and deposited checks, applied receipts to invoices and accounting software with consistent accuracy.
- Improved office efficiency by overhauling haphazard filing system, which reduced time in retrieving records.
- Led in transitioning to a cloud-based accounting software, ensured A/R, A/P, and journal entries were accurately coded and posted, trained employees after Go-Live date.
- Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
Education
Master - Finance
Louisiana State University Shreveport
Shreveport, LABachelor of Science - Human Resources Management
Louisiana State University - Shreveport
Shreveport, LA12.2015
Skills
- Ability to simultaneously perform multiple tasks with minimal supervision and make independent decisions based on experience, sound judgment, and following written and verbal instructions
- Effective oral communication and superior customer service skills, with the capacity to exercise a high degree of tact, diplomacy, professionalism, and competence in dealing with a wide variety of people
- Performs well under pressure to meet established timelines and goals with the ability to quickly adapt behavior and work method in response to new information,
- Discretion and sound judgment in working with sensitive information to maintain confidentiality
- Relationship building and stakeholder management
- Proficient with Microsoft Office Suite, Outlook, and Windows, with an aptitude for learning
Timeline
Case Manager
Caddo Adult Drug Court
2023.10 - Current
Executive Administrative Assistant
JPJ Investments
2021.05 - 2024.05
Collection Legal Assistant
Delinquent Recovery Associates
2020.09 - 2021.05
Inventory Control Manager
Sid Potts, Inc.
2020.05 - 2020.09
Accounting Clerk
Mohr And Associates, Inc.
2017.05 - 2020.03
Bachelor of Science - Human Resources Management
Louisiana State University - Shreveport
Master - Finance
Louisiana State University Shreveport