Ashley Cold
Spring Lake,NC
Summary
Retail and customer service professional with experience in customer support, inventory restocking, and front-end operations. Known for accurate register work, strong phone etiquette, and maintaining organized store operations. Focus on fast, efficient service and positive customer outcomes.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
The Onancock Deli
Onancock, Virginia
12.2024 - 06.2026
- Welcomed guests at Onancock deli counter with courteous service, enhancing overall customer experience.
- Processed cash, card, and mobile payments with accuracy.
- Answered incoming customer calls to place orders or answer questions.
- Answered order questions and helped with customer requests.
- Resolved customer complaints professionally, ensuring satisfaction and loyalty.
- Supported customer orders for deli sandwiches and prepared foods.
- Wrapped and labeled customer orders.
- Balanced cash drawer at shift close.
- Maintained checkout-area cleanliness by sweeping floors, mopping, washing dishes, and emptying trash cans.
- Cleaned counters, registers, and dining areas.
- Refilled supplies and organized front-end workstations.
- Stocked shelves, racks, and tables with new or transferred merchandise.
- Assisted co-workers with tasks to maintain smooth store operations.
- Followed health and safety regulations while performing job duties.
- Shared in-store promotions and pricing specials with customers.
- Conducted bank runs to maintain adequate cash flow for daily operations.
- Trained new hires
Shift Lead
Ponytails
Chincoteague, Virginia
06.2020 - 12.2024
- Greeted guests at Ponytails with friendly, prompt service.
- Processed cash, card, and mobile payments accurately.
- Responded to customer questions and supported service requests.
- Counted the cash drawer and balanced the totals at shift close.
- Completed bank runs to support daily cash flow.
- Finished closing duties, including sweeping, mopping, dishwashing, and counter cleaning.
- Restocked shelves and refilled product.
- Prepared restock orders for product replenishment.
- Trained new hires on daily tasks and workplace procedures.
- Updated inventory records with current stock information.
- Assigned employee tasks for each shift.
- Supported employees with questions and work needs.
Customer Service Cashier
Gary Howard's Seafood
Chincoteague, Virginia
06.2021 - 07.2023
- Processed cash register transactions.
- Assisted customers at the service desk by addressing inquiries, improving customer satisfaction.
- Received and processed customer orders by phone and in person, enhancing order efficiency.
- Greeted guests at Gary Howard's counter with courteous service.
- Prepared and boxed pickup orders for customers.
- Executed daily bank deposits and cash runs, ensuring accurate financial management.
- Created employee schedules to support coverage needs.
- Opened and closed the store daily.
- Cleaned and sanitized work areas by sweeping, mopping, washing dishes, and bleaching equipment.
- Steamed seafood items, including shrimp, crabs, and clams.
- Cleaned and filleted fish for customers.
- Packaged, dated, and sealed products for sale.
Education
High School Diploma -
Arcadia High School
Oak Hall, VA05-2021
Skills
- Point of sale operations
- Payment processing
- Cash handling
- Register operation
- Order accuracy
- Refund processing
- Inventory management
- Stock replenishment
- Inventory restocking
- Store operations
- Customer service
- Customer support
- Customer communication
- Customer assistance
- Complaint resolution
- Issue resolution
- Product recommendations and upselling
- Cash management
- Shift management
- Scheduling
- New hire training
- Team collaboration
- Multitasking and organization
- Time management
- Problem solving
- Task adaptability
- Clear communication
- Stress management
- Stress tolerance
- Sales floor support
- Store opening
- Return processing
- Basic mathematics proficiency
- Phone etiquette
- Sales floor support
Timeline
Customer Service Cashier
The Onancock Deli
12.2024 - 06.2026
Customer Service Cashier
Gary Howard's Seafood
06.2021 - 07.2023
Shift Lead
Ponytails
06.2020 - 12.2024
High School Diploma -
Arcadia High School