Sabrina Martinez
Mesa,AZ
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Walmart
Mesa, AZ
2021.01 - 2022.01
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Built and maintained productive relationships with employees.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Resolved customer complaints in a professional manner.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Checked personal identifications during alcohol and tobacco sales.
Pawn Shop
B And B Pawns
Mesa, AZ
2018.06 - 2019.01
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
Department Manager
Walmart
Mesa, AZ
2015.12 - 2017.02
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Conducted regular performance reviews to monitor progress of individual employees.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
Education
GED -
McClintock High School
Tempe, AZ2015-11
Skills
- Cash handling and management
- Point of sale operations
- Customer service excellence
- Inventory control
- Sales transaction processing
- Conflict resolution strategies
- Time management skills
- Effective communication techniques
- Workplace cleanliness standards
Timeline
Customer Service Cashier
Walmart
2021.01 - 2022.01
Pawn Shop
B And B Pawns
2018.06 - 2019.01
Department Manager
Walmart
2015.12 - 2017.02
GED -
McClintock High School