Epic
Ashley Coleman
Certified Pharmacy Technician
Chicago,IL
Summary
Dependable Certified Pharmacy Technician with extensive experience at Northwestern Medicine, excelling in problem-solving and insurance reconciliation. Proven track record in optimizing pharmacy operations and enhancing patient care through meticulous attention to detail and effective communication. Skilled in data entry and quality assurance, consistently improving workflow efficiency and accuracy in medication management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Northwestern Medicine
07.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Inventoried medication to ensure accurate record-keeping.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Collected co-payments or full payments from customers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Communicated directly with doctors offices via telephone, fax and email.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Certified Pharmacy Technician
Noland Hospital
06.2019 - 08.2020
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured, and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Supported pharmacists in compounding custom medications according to individual patient needs.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Managed opening and closing duties for pharmacy.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Education
Pharmacology
03.2019
- Relevant Coursework: Pharmacology & Pharmaceutical Science
- Professional Development: Received a diploma
Skills
Problem-solving skills
Software
Therigy
Certification
PTCB Certified
Timeline
Certified Pharmacy Technician - Northwestern Medicine
07.2021 - Current
Certified Pharmacy Technician - Noland Hospital
06.2019 - 08.2020
PTCB Certified
05-2019
Penn Foster Career School - , Pharmacology