Ashley Colgin
Richmond,VA
Summary
A diligent employee skilled in customer service, multitasking, and time management. Committed to providing each customer with a positive and memorable experience. Highly motivated and eager to embrace new challenges. Possesses a strong work ethic, adaptability, and outstanding interpersonal skills. Capable of working efficiently without supervision and rapidly acquiring new abilities.
Overview
8
8
years of professional experience
Work History
UNIVERSAL BANKER I
C & F Bank
11.2019 - Current
- Open accounts and loans for all types of consumers and/or businesses.
- Provide daily account services to customers by doing deposits, withdrawals, make loan payments, cash checks, do money transfers, etc.
- Help with any debit card issues including disputes, limit increases, pin resets, transaction data, etc.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Answered inbound calls, chats and emails to facilitate customer service.
Manager
Roma Ristorante Italiano
09.2016 - 08.2023
- Coordinating daily restaurant management operations.
- Taking orders and serving food and beverages.
- Trained new employees to perform duties.
- Ensure customers have a satisfying dining experience.
- Answering phones and assisting customers with their orders and questions.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Claims Intern
James River Insurance Company
10.2017 - 10.2018
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Organized information by using spreadsheets, databases or word processing applications.
- Analyzed accuracy and completeness of patient documents such as insurance claims, medical bills and legal paperwork.
Education
Graduated from the Medical Laboratory Technician (MLT) Program -
REYNOLDS COMMUNITY COLLEGE
05.2023
Graduated with Associates in Science -
REYNOLDS COMMUNITY COLLEGE
05.2019
High School Diploma -
Varina High School
06.2016
4-Year Media Relations Program -
Center for Communications (varina high school)
06.2016
Skills
- Products and Services Knowledge
- Regulatory Compliance
- Cross-Selling and Partner Referrals
- Customer Service
- Staff Training
- Calendar Management
- MS Word, Excel, PowerPoint and Outlook
- Risk management policies
- Retention management
References
References available upon request.
Timeline
UNIVERSAL BANKER I
C & F Bank
11.2019 - Current
Claims Intern
James River Insurance Company
10.2017 - 10.2018
Manager
Roma Ristorante Italiano
09.2016 - 08.2023
Graduated from the Medical Laboratory Technician (MLT) Program -
REYNOLDS COMMUNITY COLLEGE
Graduated with Associates in Science -
REYNOLDS COMMUNITY COLLEGE
High School Diploma -
Varina High School
4-Year Media Relations Program -
Center for Communications (varina high school)
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