Ashley Collins
Danville,IL
Summary
I’m seeking a full time entry position with your company that could lead to a long term career.
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Carle Foundation Hospital
Danville, IL
03.2025 - Current
- Managed patient scheduling to optimize appointment flow and reduce wait times.
- Facilitated communication between healthcare providers and patients, ensuring clarity in treatment plans.
- Processed insurance claims and verified patient eligibility, enhancing billing accuracy and efficiency.
- Maintained electronic health records with meticulous attention to detail, supporting compliance with regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated with medical staff to prepare for procedures, ensuring all necessary equipment was available.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Assisted medical staff during examinations to enhance patient comfort and safety.
- Contributed to emergency preparedness by maintaining up-to-date contact lists and procedures.
- Streamlined inventory management for medical supplies to ensure availability and reduce waste.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated patient education by providing relevant health and procedure information.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Provided prompt, polite and professional in-person and telephone customer service.
Medical Assistant
Carle Foundation Hospital
Champaign, IL
11.2024 - 03.2025
- Assisted healthcare providers with patient examinations and procedures, ensuring comfort and safety.
- Managed patient records using electronic health record (EHR) systems, maintaining accuracy and confidentiality.
- Coordinated appointment scheduling and follow-ups, optimizing clinic workflow and patient throughput.
- Educated patients on treatment plans and preventative care strategies, enhancing patient understanding and compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
PSR - Patient Service Representative
Carle Health
Danville, IL
11.2022 - 11.2024
- I provide service of checking in patients for appointments and or answering phone calls. I have to take notes to send to the nurses and doctors. I fax things to other medical centers. Anything I can assist my company or patient with I take care of
- Trained new staff members on systems and protocols to ensure adherence to best practices.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
Customer Service Representative
AT&T
07.2022 - 11.2022
- Speak to customers about whatever needs or concerns they may have. I log into different systems to find out about billing, devices, and or tech services
- Remote
Overnight order selector
AutoZone Distributions Center
Danville, IL
05.2017 - 06.2022
- I’m an overnight selector i have About 80 to 100 different stores I’m responsible for having the right product for to send wherever it’s supposed to go.
Dryer Operator
Viscofan
Danville, IL
08.2014 - 04.2017
- I worked split shifts at one point. We made casing for summer sausage.
Overnight Stocker
Walmart Supercenter
Danville, IL
05.2012 - 08.2014
- I started off as a day shift stocker for a year and i then moved to overnights making sure things were in place and clean.
Education
High school diploma -
Danville High School
Skills
- Reliability
- Flexibility
- Microsoft Word
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Medical reception
- Attention to detail
- Medical terminology
- Positive attitude
- Insurance verification
- Patient care
- Medical procedures
- Clinical medical assistance
- Patient referrals
- Medical office equipment
- Emergency procedures
- Medical office software
- Patient charting
- Specimen collection
- Patient screening
- Cleaning and sanitizing
- Collaboration and teamwork
Certification
BLS
Languages
English - Expert
Timeline
Medical Office Assistant
Carle Foundation Hospital
03.2025 - Current
Medical Assistant
Carle Foundation Hospital
11.2024 - 03.2025
PSR - Patient Service Representative
Carle Health
11.2022 - 11.2024
Customer Service Representative
AT&T
07.2022 - 11.2022
Overnight order selector
AutoZone Distributions Center
05.2017 - 06.2022
Dryer Operator
Viscofan
08.2014 - 04.2017
Overnight Stocker
Walmart Supercenter
05.2012 - 08.2014
High school diploma -
Danville High School
Section name
- Throughout my many years of employment I have gained valuable skills and a strong work ethic. To begin I have great communication and customer service skills. With working in demanding high paced environments I have learned organization, time management and skills that allows me to multi task but still do a test job. I have computer skills, and the ability to operate office machinery. I am a self started and also a team player I’m always open to learning new task.
- Authorized to work in the US for any employer