Hailey Weber
Streator,IL
Summary
Dedicated healthcare professional with a proven track record at OSF St. Elizabeth Medical Center, enhancing safety and patient care. Skilled in hazard analysis and CPR, complemented by exceptional empathy and communication abilities. Achieved significant improvements in workplace safety and patient satisfaction through effective teamwork and problem-solving.
Overview
8
8
years of professional experience
Work History
Medical Office Assistant
OSF St. Elizabeth Medical Center
Streator, IL
03.2025 - Current
- Managed patient scheduling and appointment coordination to optimize office workflow.
- Assisted in patient intake process, ensuring accurate collection of medical histories and insurance information.
- Maintained organized medical records, improving retrieval efficiency for clinical staff.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Safety Companion
OSF St. Elizabeth Medical Center
Ottawa, IL
12.2021 - 03.2025
- Promoted a culture of safety within the workplace by serving as a positive role model for colleagues.
- Collaborated with management to develop and enforce safety policies, resulting in a safer work environment.
- Conducted thorough hazard analyses for various tasks or processes within the organization, identifying potential risks before they could become problematic issues.
- Performed routine safety audits, ensuring compliance with federal and state regulations.
DSP
Streator Unlimited
Streator, IL
10.2019 - 12.2021
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
DSP
Mosaic
Pontiac, IL
12.2017 - 10.2019
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Education
Certified Medical Assistant -
Med Certs
10.2024
Streator Township Hight School
Streator, IL05.2012
Skills
- Driver's license
- Elderly care
- Restraint techniques
- Patient care
- Healthcare experience
- Self-defense training
- CPR training
- Nonviolent communication
- De-escalation techniques
- Confidentiality practices
- Personal boundaries
- Willingness to learn
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Direct patient care
- Empathy and compassionate care
- HIPAA compliance
- Active listening
- Effective communication
Timeline
Medical Office Assistant
OSF St. Elizabeth Medical Center
03.2025 - Current
Safety Companion
OSF St. Elizabeth Medical Center
12.2021 - 03.2025
DSP
Streator Unlimited
10.2019 - 12.2021
DSP
Mosaic
12.2017 - 10.2019
Certified Medical Assistant -
Med Certs
Streator Township Hight School