Cherie Pirronello
Dearborn Heights,MI
Summary
Dedicated office assistant with strong organizational skills and a proven track record in enhancing productivity. Expertise in customer service and effective communication, contributing to improved client satisfaction and streamlined office operations.
Overview
13
13
years of professional experience
Work History
Office Assistant
Concealed Security Systems
Livonia, Michigan
08.2020 - 01.2026
- Managed scheduling and appointments, optimizing time allocation for executives and enhancing productivity.
- Coordinated office communications, ensuring timely dissemination of information among team members and clients.
- Developed and maintained filing systems, improving document retrieval efficiency and organization within the office.
- Assisted in preparation of reports and presentations, contributing to effective decision-making processes for management.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Provided exceptional customer service, leading to an increase in repeat patronage.
- Streamlined customer service processes, reducing wait times and increasing satisfaction.
- Increased sales with targeted marketing initiatives and exceptional customer service.
- Addressed individual client concerns promptly, demonstrating commitment to excellent customer service.
- Coordinated project schedules to optimize resource allocation and minimize conflicts.
- Monitored project progress against schedules, adjusting timelines as necessary to meet deadlines.
- Managed high-volume inbound calls, efficiently resolving scheduling inquiries and conflicts.
REMOTE- Call Center Representative
Dynamic BDC
Farmington Hills, MI
01.2019 - 07.2021
- Managed high-volume inbound and outbound calls, enhancing overall customer satisfaction.
- Resolved customer inquiries promptly, enhancing service delivery efficiency.
- Collaborated with team members to improve call handling processes and reduce wait times.
- Collaborated with team members to streamline call handling processes, resulting in reduced wait times.
- Coordinated appointments for customers to address vehicle part recalls at local dealerships.
- Located and connected customers to their closest dealership to schedule appointment
Outbound Call Center Representative
Cancer Support Services
Dearborn, MI
01.2013 - 02.2015
- Exhibited strong personal responsibility by consistently meeting commitments and objectives.
- Worked effectively in fast-paced environments.
- Used dual headsets managing two calls at a time
- Listened for keywords to respond using automated software
- Memorized each key on the keyboard that played specific automated responses during calls
- Maintained a high level of focus and accuracy during calls
Education
GED -
Churchill Highschool
LivoniaSkills
- Office administration
- Positive demeanor
- Document management
- Invoice processing
- Appointment scheduling
- Appointment scheduling
- Mail processing
- Clerical support
- Appointment management
- Effective problem resolution
- File organization
- Administrative support
- Excel spreadsheets
- Data archiving
- Project planning
- Driver's license
- Prioritizing work
- Strong problem solver
- Complex problem-solving
- Multi-line phone management
- Payment management
- Meeting planning
- Complex problem resolution
- Strategic organization
- Financial record keeping
- Task management
- Team collaboration
- Meeting coordination
- Budget tracking
- Travel planning
Timeline
Office Assistant
Concealed Security Systems
08.2020 - 01.2026
REMOTE- Call Center Representative
Dynamic BDC
01.2019 - 07.2021
Outbound Call Center Representative
Cancer Support Services
01.2013 - 02.2015
GED -
Churchill Highschool