Harmony Urban
Barnegat,NJ
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes offering several years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software.
Dedicated and thorough Sound Technician with extensive experience producing media. Collaborates with artists, understands needs, and delivers high-quality production. History of consistently meeting deadlines in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Medical Office Assistant
Seaview Orthopedics and Medical Associates
Barnegat, New Jersey
08.2023 - 12.2024
- Scheduled patient appointments and managed office calendar efficiently.
- Collected patient information and verified insurance details accurately.
- Assisted healthcare providers with patient intake and documentation processes.
- Processed billing and managed payment collections seamlessly.
- Trained new staff on office procedures and software systems proficiently.
- Implemented organization strategies to streamline office operations consistently.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Assisted with referrals and prepared medical records for patients.
- Greeted patients and visitors in a professional and friendly manner.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Prepared patient charts prior to each appointment.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Coordinated office operations and maintained organized filing systems for efficient access.
- Facilitated communication between departments to ensure smooth workflow and collaboration.
- Supported event planning by coordinating logistics and preparing necessary materials.
- Compiled data from various sources into organized reports.
- Greeted visitors in a professional manner and provided assistance as needed.
- Answered incoming calls and emails; responded to inquiries in a timely fashion.
- Created and distributed organizational documents including letters, memos, forms, spreadsheets, databases, charts, graphs and other reports.
- Processed incoming invoices for payment; tracked payments due dates.
- Implemented filing systems to ensure easy access to records.
- Performed research projects related to organizational objectives.
Hired as New Employee-Manager
The Windmill
Beach Haven, New Jersey
05.2019 - 09.2024
- Led daily operations to ensure efficient workflow and team collaboration.
- Managed staff scheduling and resource allocation for optimal performance.
- Developed training programs to enhance employee skills and knowledge.
- Monitored inventory levels and coordinated supply chain activities effectively.
- Enforced safety protocols and maintained compliance with industry standards.
- Cultivated a positive work environment through team-building initiatives and support.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Delegated tasks to associates based on their skill levels to enhance team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited and hired qualified candidates to fill open positions.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Operated cash register and processed transactions efficiently.
- Handled customer complaints and resolved issues effectively.
- Processed customer transactions accurately using point-of-sale systems.
- Participated in training new associates on store policies and operational procedures.
- Provided exceptional customer service while resolving inquiries or concerns promptly.
- Responded promptly to inquiries from customers via phone or email.
- Generated reports detailing sales activity, customer feedback, profit margins.
- Created attractive displays for merchandise in order to boost sales.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Supervised staff, providing training and support to enhance performance.
- Controlled payroll and scheduling, optimizing staff efficiency across shifts.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Audio Engineer
Ocean Grove Camp Meeting Association
Ocean Grove, New Jersey
06.2022 - 09.2022
- Operated audio mixing equipment during live events and services.
- Assisted in setting up sound systems for various programs and activities.
- Collaborated with event coordinators to ensure optimal audio quality.
- Monitored sound levels and adjusted settings to enhance performances.
- Conducted routine maintenance on audio equipment to ensure functionality.
- Provided technical support for presenters and performers during events.
- Troubleshot audio issues quickly to maintain seamless event experiences.
- Edited and mixed recordings to create desired sound effects using digital audio workstations.
- Managed setup and tear-down of sound and music equipment before and after performances to promote efficient workflow.
- Recorded, edited and mixed instrumental and vocal tracks and minimized unwanted sounds.
- Regulated volume levels and sound quality during recording sessions and used professional field mixers.
- Utilized post-production techniques such as compression, equalization, noise reduction, and reverberation to enhance the quality of recorded material.
- Prepared for live recording sessions by selecting and setting up microphones and sound equipment.
- Developed and maintained a comprehensive inventory of audio equipment.
- Conducted sound checks for live performances, ensuring that the system was properly calibrated.
- Operated control consoles to regulate volume levels and sound quality.
- Used sound editing boards to mix voices and music.
- Conducted tests on sound equipment before live performances to ensure proper functionality. prior to live performances.
- Resolved hardware and network issues to prevent performance delays.
Education
Grunin Performing Arts Academy
Toms River, NJAssociate of Arts -
Ocean County College
Toms River, NJBachelors of Science
Stockton University
Absecon, NJSkills
- Patient scheduling
- Insurance verification
- Billing processing
- Payment collection and processing
- Co-pay collection
- Claims processing
- Medical record management
- Front office administration
- Data entry
- Office organization
- Customer service
- Time management
- Attention to detail
- Problem solving
- Effective communication
- Team collaboration
- Staff training
- Workload management
- Spreadsheet tracking
- Bookkeeping
- Accounting
- Computer skills
- Phone and email etiquette
- Training development
- Team leadership
- Staff management
- Conflict resolution
- Vendor management
- Organizational skills
- Strategic planning
- Project management
- Cross-functional teamwork
- Revenue management
- Marketing
- Financial records oversight
- Workflow optimization
- Process improvement
- Technical troubleshooting
- Inventory management
- Equipment maintenance
- Live sound reinforcement
- Audio mixing
- Sound engineering
- Digital audio editing
- Sound editing
- Audio restoration techniques
- Microphone placement
- Equipment selection
- Acoustics and psychoacoustics
- Audio equipment layout
- Critical listening
- Computer synthesizing
- Pro tools expertise
- Audio plugin development
- Analog equipment
- Analog sound editing
- Live event production
- Meeting planning
- Reliability
- Positive attitude
- Project management
- Cross-functional teamwork
- Complex Problem-solving
- Financial records oversight
- Reliability
Timeline
Medical Office Assistant
Seaview Orthopedics and Medical Associates
08.2023 - 12.2024
Audio Engineer
Ocean Grove Camp Meeting Association
06.2022 - 09.2022
Hired as New Employee-Manager
The Windmill
05.2019 - 09.2024
Grunin Performing Arts Academy
Associate of Arts -
Ocean County College
Bachelors of Science
Stockton University