Ashley Congdon
St Louis,MO
Summary
To Obtain a Position with Illinois Department of Children & Family Services as a "State Central Registered Call Center Worker
Overview
9
9
years of professional experience
Work History
Delivery Driver
Door Dash
04.2023 - Current
- Deliver orders to customers homes, places of employment and everywhere inbetween if drop off location isn't a back alley after dark
- Complete deliveries no later than the approximated time promised to customer by choosing the safest and most efficient routes.
- Improve customer satisfaction by keeping customer informed if changes are made to their order by seller before delivery is complete
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Legal Volunteer
Ott Law
09.2021 - 06.2023
- Navigate challenging and high conflict situations with professionalism and diplomacy, while remaining neutral and impartial in resolving sensitive issues
- Participated in client meetings, providing compassionate support and clear communication of case updates.
- Reviewed contracts and agreements for accuracy, identifying potential issues or inconsistencies. While demonstrating commitment to accuracy and thoroughness
- having a meticulous approach when organizing and managing documentation, correspondence, and case related information in a virtual setting more often than not
- provided empathetic and supportive assistance to clients going through challenging legal processes
Customer Care Advocate
Cigna
04.2015 - 05.2017
- Communicate clearly and effectively with patients, healthcare professionals. 3rd party vendors and co-workers, both verbally and in witting
- Capacity to understand and empathize with the needs or patients, demonstrating sensitivity and compassion with my interactions. Imagining it was someone I loved on the other end of the line
- Handled multiple tasks efficiently with the ability to prioritize responsibilities accordingly, but still ensuring to handle each caller like they are the only caller. And if necessary offering the patient a follow up call during a time most convenient for them.
- Warm Transfer Customers to the appropriate team for quicker problem-solving and increased customer loyalty.
Education
No Degree - General Transfer Credits
Saint Louis Community College
St Louis, MOCertified Substitute Teacher - Education
Frontline Education
Online05.2024
Skills
- Adaptability
- Dependability
- Leadership
- Well Organized
- Willingness to Learn
- Communication Skills
- Problem Solving
- Computer Literacy
- Customer Service Skills
- Prompt
- Independent Decision Making
- Empathetic & Understanding
Timeline
Delivery Driver
Door Dash
04.2023 - Current
Legal Volunteer
Ott Law
09.2021 - 06.2023
Customer Care Advocate
Cigna
04.2015 - 05.2017
No Degree - General Transfer Credits
Saint Louis Community College
Certified Substitute Teacher - Education
Frontline Education