Desired Job Title
Delivery DriverCare AssociatePharmacy TechnicianCustomer Service RepresentativeProperty AnalystWork Type
Full TimePart TimeLocation Preference
RemoteOn-SiteLocation: Spring Hill, USTampa, FL
Open to relocation: Yes
Open To Work
Michelle Ramos
Spring Hill
Work Preference
Summary
Top-notch in oral bilingual skills and written communication. Active listener and analytical problem-solver. Enhances customer experiences by employing service-oriented behaviors and understanding customer’s desires. Quick learner and love to work in different job fields to expand skills.
Overview
8
8
years of professional experience
Work History
Delivery Driver
DoorDash/Ubereats
Spring Hill
09.2024 - Current
- Delivered orders directly to customers' doorsteps, ensuring accuracy.
- Picked up and delivered food to customers' locations, ensuring timely arrivals.
- Delivered accurate and high-quality service, enhancing customer satisfaction.
- Provided excellent customer service during delivery interactions, fostering positive customer relationships.
- Shop for retail items and groceries
Care Associate
Williams Sonoma, Inc.
San Francisco
10.2025 - 12.2025
- Managed incoming customer calls to address inquiries and provide assistance.
- Resolve customer issues and handle escalations professionally.
- Served as the initial contact for customer inquiries, guiding them to appropriate resources.
- Provide information on products, including care and maintenance.
- Handled inbound calls to address customer needs and provide solutions.
- Delivered exceptional customer support by resolving issues and providing product information.
Pharmacy Technician
Precision Compounding Pharmacy
Bellmore
02.2023 - 09.2024
- Filled, packed, and shipped prescriptions to ensure timely delivery to clients.
- Assisted clients at checkout, ensuring accurate prescription retrieval and enhancing customer satisfaction.
- Managed phone communications with clients and shipping companies, facilitating order tracking and resolution.
- Utilized Microsoft Excel for data organization and analysis.
- Operated Cashier Live to process transactions and manage sales.
Customer Service Representative
GWG Wheels
New Hyde Park
09.2022 - 02.2023
- Maintained customer satisfaction by implementing strategies that addressed needs and resolved concerns.
- Answered inbound calls and did outbound calls.
- Processed customer requests for products, services, and company information through various channels.
- Offered advice and assistance to customers and paying attention to their special needs and wants.
- Explained product details to customers, ensuring they had necessary information to make informed decisions.
- Assisted customers with setting appointments and arranging merchandise pick-up.
- Gathered customer feedback to improve service quality and address concerns effectively.
Property Analyst
Proplogix
Sarasota
09.2021 - 08.2022
- Conducted searches of public records to gather relevant property information.
- Entered, accessed, and retrieved data to support property analysis.
- Maintained accurate records, reports, and files for compliance and reporting.
- Understanding property mortgages and lien documents.
- Using research techniques.
- Entered data into database accurately.
- Writing business correspondence and communicating with lenders.
- Receiving and processing payoff letters.
- Double checking details on documents.
Shopper
Instacart
Tampa
04.2021 - 09.2021
- Shopped for customers' groceries, ensuring personalized selections based on preferences
- Delivered groceries to customers' doorsteps, providing convenience and enhancing customer satisfaction
- Oversaw product replacements in inventory to ensure availability for customers
Cashier and Clerk
The Fresh Market
Carrollwood
04.2019 - 04.2021
- Delivered outstanding customer service by actively engaging with customers and addressing their needs.
- Restocked coffee, candy, and nuts section to maintain optimal inventory levels and support customer demand.
- Cleaned and restocked register area and bathrooms to ensure a pleasant shopping environment.
Sales Associate
T.J Maxx
Tampa
06.2018 - 04.2019
- Provided personalized assistance to customers, enhancing their shopping experience
- Cleaned and restocked register area and bathrooms to maintain store standards
Education
Associate of Arts - Graphic Design
Hillsborough Community College
Tampa, FL05-2021
Skills
- Clean driving record
- Order processing
- Planning and organizing
- Time management
- Customer service
- Attention to detail
- Multitasker
- Adaptability
- Change adaptability
- Conflict resolution
- Team collaboration
- Bilingual
- Excellent communication
- Quick thinker
- Problem solving
- Communication skills
- Client relationship management
Languages
English
Professional
Spanish
Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Care Associate
Williams Sonoma, Inc.
10.2025 - 12.2025
Delivery Driver
DoorDash/Ubereats
09.2024 - Current
Pharmacy Technician
Precision Compounding Pharmacy
02.2023 - 09.2024
Customer Service Representative
GWG Wheels
09.2022 - 02.2023
Property Analyst
Proplogix
09.2021 - 08.2022
Shopper
Instacart
04.2021 - 09.2021
Cashier and Clerk
The Fresh Market
04.2019 - 04.2021
Sales Associate
T.J Maxx
06.2018 - 04.2019
Associate of Arts - Graphic Design
Hillsborough Community College