Ashley Cook
Rural Retreat,VA
Summary
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
18
18
years of professional experience
2009
2009
years of post-secondary education
Work History
Office Assistant
Scholle IPN
12.2022 - Current
- Managed incoming calls and directed them to appropriate departments.
- Organized files and maintained an efficient electronic document management system.
- Scheduled appointments and coordinated meetings for team members.
- Supported staff with data entry tasks and report generation.
- Maintained a clean and organized office environment to enhance productivity.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
Assembly Worker
Utility Trailer
11.2018 - 07.2022
- Operated assembly tools to construct trailer components efficiently.
- Followed safety protocols to maintain a secure work environment.
- Collaborated with team members to meet daily production goals.
- Maintained a clean and organized workspace for optimal productivity.
- Assisted in training new workers on assembly techniques and safety practices.
- Maintained a clean work area to ensure safety standards were met.
- Used hand and power tools to assemble products.
- Performed quality checks on finished products to ensure accuracy.
- Assembled components using hand tools and power tools.
- Inspected assemblies for proper fit, finish and function before installation into final product.
- Followed safety procedures while working in noisy and dusty environments to operate machines and tools.
Assembly Worker
Utility Trailer
04.2013 - 09.2016
- Operated assembly tools to construct trailer components efficiently.
- Followed safety protocols to maintain a secure work environment.
- Collaborated with team members to meet daily production goals.
- Inspected components for quality assurance before assembly.
- Assisted in training new workers on assembly techniques and safety practices.
- Maintained a clean and organized workspace for optimal productivity.
- Worked at fast and steady pace to meet production goals.
- Maintained a clean work area to ensure safety standards were met.
- Used hand and power tools to assemble products.
- Assembled components using hand tools and power tools.
- Followed safety procedures while working in noisy and dusty environments to operate machines and tools.
Associate
Walmart
11.2010 - 04.2013
- Assisted customers with product inquiries and service requests.
- Collaborated with team members to maintain store organization.
- Processed transactions accurately at the cash register.
- Stocked shelves and ensured product availability for customers.
- Handled returns and exchanges following company policies.
- Supported inventory management by conducting regular stock checks.
- Trained new associates on store procedures and customer service standards.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Ensured compliance with company safety regulations at all times while on the job.
- Performed cash register functions accurately and efficiently.
Manager
Whataburger
, Tx
12.2007 - 10.2010
- Coordinated with management to develop promotional strategies for menu items.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Supervised daily operations to ensure efficient service delivery.
- Managed team schedules to optimize staff coverage during peak hours.
- Trained new employees on customer service standards and operational procedures.
- Resolved customer complaints promptly to maintain high satisfaction levels.
Education
Lovelady High School
Lovelady, TXSkills
- Document management
- Scheduled appointments
- Data entry
- Customer support
- Safety compliance
- Problem solving
- Time management
- Effective communication
- Employee training
- Supply restocking
- Issue resolution
- Multi-line phone proficiency
- File organization
- Filing and data archiving
- Event planning
- Detailed meeting minutes
- Resourceful
- Strong interpersonal skills
- Compensation and benefits
- Proofreading
- Strong problem solver
- Customer service
- Complex Problem-solving
Timeline
Office Assistant
Scholle IPN
12.2022 - Current
Assembly Worker
Utility Trailer
11.2018 - 07.2022
Assembly Worker
Utility Trailer
04.2013 - 09.2016
Associate
Walmart
11.2010 - 04.2013
Manager
Whataburger
12.2007 - 10.2010
Lovelady High School