Summary
Overview
Work History
Education
Skills
Certification
Timeline
To whom it may concern,
Generic

Ashley Cook

Livonia,MI

Summary

Versatile operations professional with 10+ years of experience supporting daily operations, managing compliance documentation, coordinating schedules, and handling customer communication. Strong organizational skills with a background in fast-paced, customer-facing environments.

Frequently relied upon as a cross-functional resource to support multiple departments and solve operational challenges.

Seeking a healthcare receptionist role where strong organizational skills, professionalism, and commitment to exceptional patient service can contribute to a positive and efficient office environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Administrative & Operations Coordinator / Chocolatier

Birmingham Chocolate
Ferndale, MI
09.2021 - Current
  • R&D Chocolatier - decorating and molding 100+ bonbons daily, creating new recipes, tempering chocolate for molding or enrobing. Working on all Selmi chocolate machinery.
  • Digital Marketing - Designing social media posts, taking photos of all products, website maintenance, creating static ads, Shopify analytics for all branded websites.
  • Food Safety - HACCP certified, creating SOPs, HACCP flows, and hazard assessment.
  • Implemented process improvements to enhance operational efficiency and reduce redundancies.
  • Coordinated cross-departmental projects, ensuring alignment with organizational goals and timelines.

Chocolatier

Guilt Chocolates
Redford, MI
02.2018 - 09.2020
  • Lead chocolatier. Starting the tempering machine. In charge of decorating 1000+ bonbons weekly.
  • Led workshops for customers, educating them on chocolate-making and tasting experiences.
  • Developed unique chocolate recipes, enhancing product offerings and customer satisfaction.
  • Crafted artisanal chocolate creations using high-quality ingredients and innovative techniques.

Chocolatier

Birmingham Chocolate
Birmingham, MI
07.2016 - 11.2018
  • Customer service while tempering chocolates and cafe style beverages.
  • Making confections, such as caramels, marshmallow, and ganache.
  • Handcrafting different flavors and designs for bonbons and chocolate bars.
  • Trained new team members on chocolate crafting techniques and safety protocols.

Chocolatier

Maggie Louise Confections
Austin, TX
05.2015 - 06.2016
  • Hand painting chocolates with colored cocoa butter.
  • Tempering chocolate and cocoa butter.
  • Collaborated with marketing to design seasonal promotions, increasing customer engagement and sales.
  • Conducted quality control assessments, maintaining consistency in flavor and presentation across products.
  • Making caramels, nougat, ganache, marshmallow and brittles.
  • Packaged chocolate items for delivery or pickup.
  • Made 100+ custom confections out of chocolate on daily basis.

Intern

Blue Note Bakery
Austin, TX
02.2015 - 05.2015
  • Baking 30+ cakes for custom creations.
  • Cutting, stacking, and crumb coating the cakes.
  • Making buttercreams and fondant.
  • Maintained a clean and organized workspace adhering to health regulations.
  • Assisted in daily bakery operations, ensuring product quality and consistency.

Baker

Easy Tiger Bake Shop & Beer Garden
Austin, TX
09.2014 - 05.2015
  • Baker Night shift - bread shaper, mixer, baker of Ciabatta- Baguette- Semolina- Sourdough- Pain de Mie- Pain au Levain- Pretzels
  • Maintained strict adherence to food safety standards and sanitation protocols in the kitchen.
  • Crafted high-quality artisan breads using traditional techniques and premium ingredients.

Education

Degree - Pastry & Baking

Auguste Escoffier School of Culinary Arts
Austin, TX
10-2015

Diploma - High School

John F Kennedy High School
Taylor, MI
06-2006

Certificate - Culinary Arts

Taylor Career Center
Taylor, MI
06-2006

Skills

  • Documentation & compliance
  • Scheduling & deadlines
  • Digital record keeping
  • Professional communication
  • Front-facing customer interaction
  • Independent task management
  • Marketing coordination & content planning
  • Data Entry & Reconciliation
  • Spreadsheet Management

Certification

  • HACCP Certification, Food Safety Jul 2025 ~ Jul 2028
  • Certificate, Food Handlers Aug 2014 ~ Aug 2019

Timeline

Administrative & Operations Coordinator / Chocolatier

Birmingham Chocolate
09.2021 - Current

Chocolatier

Guilt Chocolates
02.2018 - 09.2020

Chocolatier

Birmingham Chocolate
07.2016 - 11.2018

Chocolatier

Maggie Louise Confections
05.2015 - 06.2016

Intern

Blue Note Bakery
02.2015 - 05.2015

Baker

Easy Tiger Bake Shop & Beer Garden
09.2014 - 05.2015

Degree - Pastry & Baking

Auguste Escoffier School of Culinary Arts

Diploma - High School

John F Kennedy High School

Certificate - Culinary Arts

Taylor Career Center

To whom it may concern,

I am writing to express my interest in the receptionist position within your healthcare office. After more than ten years in a fast-paced production and operations environment, I am intentionally transitioning my career toward office administration and healthcare support, where I can apply my strong organizational, communication, and customer service skills while continuing to grow professionally. 

Throughout my career, I have contributed to daily operations far beyond my primary role. My responsibilities have included maintaining compliance and training documentation, coordinating schedules and deadlines, managing digital records, communicating with vendors and customers, and supporting various administrative and marketing functions. These experiences have strengthened my attention to detail, ability to manage multiple priorities, and commitment to providing accurate and professional support. In addition, I have extensive experience working with confidential documentation, tracking orders and invoices, maintaining organized records, and serving as a reliable point of contact for both internal teams and external partners. Colleagues frequently rely on me to step into multiple roles as needed to ensure operations continue smoothly, demonstrating my adaptability, dependability, and team-oriented mindset.

 I am particularly excited about the opportunity to work in a healthcare setting where I can contribute to creating a positive experience for patients while supporting providers and office staff. As I prepare to begin nursing school this fall, I am eager to gain experience within the healthcare field and further develop my understanding of patient-centered care and medical office operations. I am a quick learner, highly organized, and committed to providing exceptional service in every interaction. I would welcome the opportunity to discuss how my background, work ethic, and enthusiasm for healthcare can contribute to your team. 

Thank you for your time and consideration. I look forward to hearing from you. 

Sincerely, Ashley Cook