Melissa Salas
Fort Worth
Summary
Dedicated and detail-oriented professional with over 7 years of experience in account management, customer relations, and administrative support. Skilled in managing client portfolios, maintaining accurate records, and ensuring compliance with company policies. Proven ability to handle high call volumes, process time-sensitive information, and provide excellent service to customers. Bilingual in English and Spanish, offering clear and empathetic communication across diverse client bases. Dedicated to applying exceptional client support, problem-solving, and organizational skills to deliver efficient and accurate service.
Overview
14
14
years of professional experience
Work History
Administrative Specialist
Red River Concrete
Lake Worth
02.2024 - Current
- Coordinated administrative tasks to support concrete project management and scheduling.
- Managed communication between departments to ensure smooth workflow and collaboration.
- Organized project documentation, maintaining accurate records for compliance and reference.
- Monitored inventory supplies and ordered materials as needed for office functions.
- Performed data entry tasks in an accurate and timely manner.
- Generated invoices upon completion of each order transaction.
- Prepared invoices for customers to request payment.
Onsite Account Manager
KP Staffing
Fort Worth
08.2022 - 01.2024
- Managed over 100 active employee accounts, ensuring accurate timekeeping, payroll, and issue resolution.
- Served as the main point of contact for clients, addressing questions and maintaining service satisfaction.
- Conducted weekly check-ins with customers to verify compliance with staffing and performance standards.
- Documented employee information, updated systems, and maintained confidential files.
Onsite Account Manager
Diverse Staffing
Fort Worth
02.2020 - 08.2022
- Oversaw a workforce of 45+ employees across multiple departments.
- Verified employee data and time records using Kronos Workforce system.
- Coordinated with clients and partner agencies to resolve issues and fulfill service requirements.
- Submitted payroll and maintained compliance with labor and client requirements.
Staffing Specialist
Staff Force Personnel Services
Fort Worth
10.2015 - 02.2018
- Screened, interviewed, and onboarded candidates for positions across the DFW area.
- Maintained accurate records, processed employee data, and managed customer communications.
- Conducted reference and background checks, ensuring compliance and accuracy in documentation.
Service Writer
Cummins Southern Plains
Dallas
05.2012 - 10.2015
- Managed customer inquiries and service requests for engine repairs and maintenance.
- Coordinated with technicians to schedule service appointments and prioritize workloads.
- Documented service history and recommended maintenance based on customer needs.
- Collaborated with parts department to ensure timely availability of necessary components.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Communicated repair information to customers in a professional manner.
Education
High School Diploma -
Fort Worth, TXSkills
- Customer Account Management
- Payment and Data Accuracy
- Documentation & Compliance
- Problem Solving & Resolution
- CRM and Microsoft Office Suite
- Multi-line Phone Systems
- Bilingual
- Attention to detail
- Team collaboration
- Client engagement
- Customer service leadership
Professional Involvement
- Member, Community Involvement Team (CIT)
- Member, Safety Committee
Timeline
Administrative Specialist
Red River Concrete
02.2024 - Current
Onsite Account Manager
KP Staffing
08.2022 - 01.2024
Onsite Account Manager
Diverse Staffing
02.2020 - 08.2022
Staffing Specialist
Staff Force Personnel Services
10.2015 - 02.2018
Service Writer
Cummins Southern Plains
05.2012 - 10.2015