Ashley Cooper
Smyrna,GA
Summary
Service-focused professional dedicated to meeting and exceeding customer expectations. Offering many years of experience managing associates and coaching to foster successful client relationships.
Overview
1
1
Certification
6
6
years of post-secondary education
19
19
years of professional experience
Work History
Lead-Management
Petland
Kennesaw, Georgia
11.2025 - 08.2026
- Achieved individual sales of $100,000 each month through targeted customer engagement.
- Interacted with customers in high traffic location, ensuring exceptional customer service.
- Addressed customer inquiries and complaints promptly to enhance satisfaction.
- Coordinated team schedules and assigned tasks to optimize workflow.
- Trained new staff on customer service and product knowledge.
- Led daily operations to ensure smooth store functionality.
- Ensured compliance with all applicable laws, regulations and standards related to the role's responsibilities.
- Performed basic operations and assisted with cash handling and reporting, price changes, merchandise handling and open and closing duties.
Sales Associate
AT&T
Bluffton, South Carolina
08.2024 - 11.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection and service inquiries.
- Assisted customers with product selection, sizing and styling.
- Helped customers find specific products, answered questions, and offered product advice.
- Upsold additional items based on customer interests and needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Restocked shelves to maintain sufficient inventory levels.
- Maintained store appearance by organizing displays and merchandising products.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Processed transactions using a point-of-sale system.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Opened and closed cash registers by accurately counting cash and managing transactions. by counting money, separating charge slips and balancing drawers.
Advertising Account Executive
CPC Yellow Pages
Beaufort, USA
02.2008 - 07.2022
- Managed all accounts, including new and old revenue.
- Managed the company's account payables.
- This also included cold calling.
- I processed deposits consistently.
- Utilized QuickBooks software to manage financial transactions and maintain accurate records.
- Engaged with customers through direct interactions, phone calls, and emails to enhance relationships.
- Conducted cold calling to generate leads and expand customer outreach efforts.
Education
Masters of Arts - Elementary Education
University of South Carolina
Columbia, SC 12.2024 - 12.2026
Bachelor of Science - Advertising
University of South Carolina
Columbia, SC 08.2000 - 08.2004
Beaufort Academy
Beaufort, SCSkills
- Sales
- Lead generation
- Customer engagement
- Point-of-Sale Operation
- Sales Reporting
- Sales Analytics
- Accounts Receivable
- Accounts Payable
- Bank Reconciliation
- Account Reconciliation
- Bookkeeping
- QuickBooks
- General Ledger Accounting
- General Ledger Reconciliation
- Inventory Management
- Data Entry
- Microsoft Office
- Mac OS
- Windows
- Team Coordination
- Communication skills
- Data Entry
- Account management
Certification
Driver's License, 01/01/18, 12/31/28
Timeline
Lead-Management
Petland
11.2025 - 08.2026
Masters of Arts - Elementary Education
University of South Carolina
12.2024 - 12.2026
Sales Associate
AT&T
08.2024 - 11.2024
Advertising Account Executive
CPC Yellow Pages
02.2008 - 07.2022
Bachelor of Science - Advertising
University of South Carolina
08.2000 - 08.2004
Beaufort Academy