Summary
Overview
Work History
Education
Skills
Timeline
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ASHLEY COPELAND

ASHLEY COPELAND

Springville,Al

Summary

Experienced, resourceful, go-getter with excellent communication skills. Diverse background in sales and patient care. High energy and outgoing with a dedication to provide excellent customer service and patient care.

Overview

18
18
years of professional experience

Work History

RN/Nurse Clinical Liaison

ACG Hospice
Birmingham, AL
12.2024 - Current
  • Analyzed data from sales reports to determine areas of improvement within the sales process.
  • Developed and implemented strategic sales plans to improve customer service, meet sales goals, and increase profitability.
  • Utilized effective sales strategies to meet monthly sales targets.
  • Collaborated with other healthcare professionals to provide comprehensive care for each individual patient.
  • Generated monthly reports summarizing sales activity within assigned territory.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

RN/Nurse Clinical Liaison

Affinity Hospice
Birmingham, Alabama
02.2024 - 12.2024
  • Collaborated with interdisciplinary teams for patient treatment plans.
  • Educated families on end-of-life care and support options.
  • Collaborated with physicians in developing patient-specific treatment plans.
  • Provided emotional support to families facing difficult decisions about a loved one's care.
  • Developed and implemented strategic sales plans to increase category sales, market share, and profit.
  • Participated in weekly team meetings with other sales consultants to discuss strategies for increasing sales volume.
  • Developed and implemented effective sales strategies to increase sales volume.
  • Supported sales manager in developing and implementing sales strategies to increase market share.

Clinical Transition Liaison

Centerwell Home Health
Birmingham, AL
05.2020 - 02.2024
  • Monitored competitor activities and cost of care to ensure competitive edge.
  • Hosted demonstrations, lunch-and-learns, and other educational events for medical personnel.
  • Scheduled appointments with healthcare professionals to promote services.
  • Developed and implemented sales strategies to increase market share in assigned territory.
  • Utilized CRM software systems for tracking leads, managing accounts, and generating reports.
  • Increased repeat business using great customer service, problem-solving and conflict resolution skills.
  • Cultivated relationships with key decision makers at hospitals, clinics, and private practices.
  • Peer mentor for onboarding associates.
  • Presidents List for 3 consecutive years.
  • In 2022, finished #3 in the nation for percent to goal for the year.

RN/Account Manager

St. Vincent's Home Health and Hospice
Birmingham, AL
02.2012 - 05.2020
  • Retained clients to build brand awareness and generate leads while managing internal and external marketing campaigns and programs
  • Consistently exceeded quotas
  • Collaborate with discharge planners and physicians to determine patients needs at home
  • Managed face to face and outstanding orders with physicians offices
  • Met with patients and family to discuss home health and hospice services provided
  • Grow and maintain census
  • Identify, develop and evaluate marketing strategies based on knowledge of client objectives.

RN

St. Vincent's Hospital
Birmingham, AL
05.2008 - 02.2012
  • Developed patient care plans, including assessments, evaluations and nursing diagnoses
  • Assessed need for, ordered, obtained and interpreted appropriate lab tests
  • Chronic patient care in med-surg unit, adeptly handling all aspects of treatment from medication to wound care to monitoring for 4-8 patients per shift
  • Self-directed with astute judgment skills
  • High level of personal accountability
  • Diagnosed and treated patients with chronic and acute health problems such as MI, arrhythmias, asthma, COPD and pneumonia
  • Delegated staff nurse duties
  • Precept new employees and student nurses.

RN

Brookwood Hospital
Birmingham, AL
05.2007 - 05.2008
  • Chronic patient care in med-surg unit, adeptly handling all aspects of treatment from medication to wound care
  • Assessed need for, ordered, obtained and interpreted appropriate lab tests
  • Performed lab tests and communicated results
  • Liaised between patients and physicians to ensure patient comprehension of treatment plans
  • Instructed patients and family members on proper discharge care.

Education

Associate of Science - ADN

Jefferson State Community College
01.2007

Associate of Science - General Education

Calhoun Community College
01.2005

Skills

  • Strong clinical judgment
  • Palliative care awareness
  • Hospice and palliative care experience
  • Patient evaluation/intervention
  • Hospice philosophy understanding
  • Patient and family advocacy
  • Competitive and strategic planning
  • Organized
  • Analytical thinker
  • Patient-focused care
  • Flexibility/Adaptability
  • Interpersonal Skills
  • Team player
  • Strong work ethic

Timeline

RN/Nurse Clinical Liaison

ACG Hospice
12.2024 - Current

RN/Nurse Clinical Liaison

Affinity Hospice
02.2024 - 12.2024

Clinical Transition Liaison

Centerwell Home Health
05.2020 - 02.2024

RN/Account Manager

St. Vincent's Home Health and Hospice
02.2012 - 05.2020

RN

St. Vincent's Hospital
05.2008 - 02.2012

RN

Brookwood Hospital
05.2007 - 05.2008

Associate of Science - ADN

Jefferson State Community College

Associate of Science - General Education

Calhoun Community College

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