Ashley Corson
Kansas City,MO
Summary
Dedicated retail manager with a decade of experience overseeing operations, optimizing customer satisfaction, and leading teams to achieve sales targets. Transitioning to a Certified Nursing Assistant (CNA) role with comprehensive training and a passion for providing compassionate patient care. Skilled in interpersonal communication, patient assistance, and maintaining a supportive healthcare environment.
Overview
11
11
years of professional experience
Work History
Packer
Amazon
10.2022 - Current
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Collaborated with team members to achieve daily goals and meet company objectives.
Assistant Store Manager
Off Broadway Shoes
10.2021 - 01.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Lead Sales Associate
Dollar General
02.2014 - 12.2021
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Delivered excellent customer service for repeat business and referrals.
- Trained new sales associates to ensure consistent performance across the team.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
- Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer''s unique needs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
Overnight Manager
Renders Market
09.2020 - 02.2021
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Reduced employee turnover through effective communication, training, and mentorship of staff members.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
- Fostered a positive work atmosphere by recognizing hard work among team members, promoting collaboration and camaraderie within the team.
- Streamlined store operations by implementing efficient processes for stocking, inventory management, and merchandise presentation.
- Increased overall store performance with thorough monitoring of key performance indicators during the night shift and adjusting strategies accordingly.
Education
CNA
Medical Education Development & Support
Independence, MOHigh School Diploma -
Penn Foster
06.2024
Skills
- Complaint Handling
- Team Collaboration
- Customer Engagement
- Client Engagement
- Customer Retention
Timeline
Packer
Amazon
10.2022 - Current
Assistant Store Manager
Off Broadway Shoes
10.2021 - 01.2022
Overnight Manager
Renders Market
09.2020 - 02.2021
Lead Sales Associate
Dollar General
02.2014 - 12.2021
CNA
Medical Education Development & Support
High School Diploma -
Penn Foster