ASHLEY COSTELLO
North Chesterfield,VA
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Panera Bread Associate
Panera Bread
Pensacola, FL
- Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Provided recommendations on new items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Adhered to proper food handling procedures including storage, labeling, rotation of products to minimize waste
- Assisted in training new kitchen staff on cooking techniques, recipe execution, and safety protocols
- Worked collaboratively with other members of the culinary team to ensure smooth operation during busy service periods
- Collaborated with servers and waitstaff regarding special requests or modifications from customers
- Participated in daily line checks prior to service hours ensuring all stations are properly stocked
- Demonstrated ability to work in a fast-paced environment while maintaining attention to detail
- Assisted with the preparation of ingredients including chopping, slicing, and marinating
- Collaborated with team members to ensure timely completion of all orders during peak hours
- Followed proper sanitation procedures for handling and storing food products
- Maintained knowledge of current menu items, specials, and promotions to provide accurate information to customers
Retail Sales Associate
Vans
Pensacola, FL
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions
- Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
- Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction and repeat business
- Participated in regular product knowledge sessions to stay updated on new arrivals and promotions
- Collaborated with visual merchandising team to create eye-catching displays that drove sales
- Developed strong understanding of products' features, enabling effective communication with customers
- Achieved consistently high conversion rates through persuasive selling techniques
- Proactively approached customers on the shop floor, offering assistance and personalized recommendations
- Maintained cleanliness and organization of assigned areas within the store
- Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
- Processed returns/exchanges efficiently according to company policies
- Served as a brand ambassador by embodying the company's values and promoting its image
- Increased customer satisfaction by resolving product-related issues
Assistant Manager
Yankee Candle
Pensacola, FL
- Assisted in managing daily operations, ensuring compliance with company policies and procedures.
- Coordinated staff schedules to optimize team efficiency and coverage during peak hours.
- Implemented inventory management strategies to maintain stock levels and reduce waste.
- Trained new employees on product knowledge, customer service standards, and operational workflows.
- Collaborated with marketing team to execute promotional events, increasing brand visibility and customer traffic.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Ice Cream Truck Driver
Mr.softee
Richmond, VA
09.2024 - Current
- Operated ice cream truck, ensuring timely service and customer satisfaction.
- Maintained cleanliness and organization of inventory on truck.
- Assisted customers with menu selections and special requests.
- Managed cash transactions accurately during sales interactions.
- Collaborated with team members to restock supplies as needed.
- Adapted quickly to changing weather conditions while managing outdoor sales events.
- Ensured safe food handling practices with meticulous adherence to hygiene standards and regular equipment cleaning.
- Abided by traffic rules and regulations to maximize road safety.
- Used route navigation apps and knowledge of area to deliver ice cream to customers.
- Boosted customer satisfaction by providing friendly and efficient service during every ice cream truck stop.
- Organized special promotions for holidays or themed events that increased brand awareness within the community.
- Drove truck to events or around neighborhoods to hand out ice cream and take payment.
Education
High school diploma - High school diploma or GED
Wylie High School
Abilene, TXSkills
- Team Management
- Cleaning
- Customer service
- Culinary Experience
- Food Handling
- Sales
- Assistant Manager Experience
- Serving
- Retail Sales
- POS
- Cash Handling
- Food Safety
- Leadership
- Restaurant experience
- Merchandising
- Catering
- Computer skills
- Attention to detail
- Courteous and professional
- Relationship building
- Complex Problem-solving
- New hire training
- Client engagement
- Data entry
- Inventory management
- Order fulfillment
- Customer service orientation
- Loyalty program promotion
- Preparing reports
- POS system operation
- Record and file management
- Loss prevention
- Point of sale operation
- Multitasking and organization
- Reliable and punctual
- Active listening
Certification
Driver’s License
Languages
English
Full Professional
Timeline
Ice Cream Truck Driver
Mr.softee
09.2024 - Current
Driver’s License
High school diploma - High school diploma or GED
Wylie High School
Retail Sales Associate
Vans
Panera Bread Associate
Panera Bread
Assistant Manager
Yankee Candle