Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Coursey

Brookshire

Summary

Dynamic and dependable professional eager to embrace new challenges while leveraging a passion for animal care. Demonstrates a robust work ethic and proactive mindset, complemented by exceptional interpersonal skills that foster collaboration and communication. Proven ability to thrive in independent settings, rapidly acquiring new skills and adapting to diverse environments. Committed to continuous learning and growth, ensuring effective contributions in any role.

Overview

20
20
years of professional experience

Work History

Waitress Supervisor/Bartender

Mo’s Place
04.2021 - Current
  • Supervise waitstaff to ensure quality customer service and patron satisfaction
  • Explain goals and expectations required of trainees
  • Delegate work to staff, setting priorities and goals
  • Create weekly and nightly shift schedules for waitstaff according to business needs
  • Monitor employee performance, identify areas of improvement, and provide feedback
  • Manage time-off requests, attendance tracking, and shift coverage
  • Resolve customer complaints in a timely and professional manner

Sr Information Specialist

Family Tree DNA
02.2006 - 12.2024
  • Provided efficient phone and email assistance to address customer inquiries
  • Advised customers on choosing the DNA test that best matched their needs
  • Verified and logged DNA samples, maintaining precise records for lab analysis and quality control
  • Evaluated DNA results to ensure clear understanding.
  • Guided customers in effectively navigating the website and results portal
  • Processed customer invoices using QuickBooks, ensuring timely and accurate billing

Education

Bachelor of Science - Animal Science

Texas A&M University
College Station, TX
12-2005

High School Diploma -

Royal High School
Brookshire, TX
05-2001

Skills

  • Customer service expertise
  • Effective complaint resolution
  • Clear verbal communication
  • Approachable professional attitude
  • Committed to continuous learning
  • Skilled in managing multiple tasks
  • Proven leadership abilities
  • Building professional connections

Timeline

Waitress Supervisor/Bartender

Mo’s Place
04.2021 - Current

Sr Information Specialist

Family Tree DNA
02.2006 - 12.2024

Bachelor of Science - Animal Science

Texas A&M University

High School Diploma -

Royal High School