Ashley Courtney
Hyannis,MA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
9
9
years of professional experience
Work History
Veterinary Assistant
Caring Hearts Animal Hospital
Mashpee, MA
12.2020 - Current
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Provided detailed patient care instructions to pet owners.
- Maintained accurate medical records of all patients.
- Cleaned and sterilized exam rooms between appointments.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Prepared laboratory slides for microscopic examinations.
- Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Provided emotional support to pet owners during difficult times.
Manager/Bartender
Wicked Restaurant
Mashpee, MA
04.2016 - 11.2020
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
Education
High School Diploma -
Toll Gate High School
Warwick, RI05-2012
Vet Nurse
San Juan College
Farmington, NMSkills
- Health codes compliance
- Salesmanship
- Outgoing personality
- Handling difficult customers
- Customer service
- Suggestive selling
- Hospitality and accommodation
- Complex Problem-solving
- Bar operations management
Timeline
Veterinary Assistant
Caring Hearts Animal Hospital
12.2020 - Current
Manager/Bartender
Wicked Restaurant
04.2016 - 11.2020
High School Diploma -
Toll Gate High School
Vet Nurse
San Juan College
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