Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kylie James

Gilbert,AZ

Summary

Multi-tasking Veterinary Client Service Representative known for being compassionate, professional and dependable. Skilled in customer service with a friendly and professional demeanor. Pursuing a position where well-honed office skills will be appreciated.

Overview

15
15
years of professional experience

Work History

CSR

Caring Hearts Animal Clinic
04.2024 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed and maintained strong relationships with pet owners to enhance clinic loyalty.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Pet Sitter

Self Employed Services
05.2010 - Current
  • Providing a safe and loving environment for pets to feel comfortable while their humans are out of town.
  • Gave medication to pets following guidelines from owners.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
  • Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and safety
  • Delivered exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues quickly.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.

Lead Client Service Representative

Noe's Ark Animal Hospital
08.2014 - 04.2024
  • Skilled in managing multiple phone lines, greeting clients and scheduling appointments with efficiency.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Proficient in maintaining a tidy and welcoming reception area to withhold professional image.
  • Handling payments and maintaining accurate records with strong attention to detail.
  • Proficient in handling veterinary technology, medical records and client inquiries.
  • Collaborating effectively with veterinary staff to ensure smooth operations and client satisfaction.
  • Assists with animal intake, date entry and medical records organization.
  • Supports veterinarians with clerical tasks and client communication
  • Assists veterinary technicians in restraining for blood draws, toe nail trims, anal gland expressions, injections, etc.
  • Provide compassion and comfort to clients letting go of their fur babies.

Veterinary Assistant

Vaccination Station/Shot Spot Vaccinations
12.2011 - 07.2019
  • Educated the community about responsible pet care and ownership
  • Helped customers with paperwork
  • Took weights and temperatures
  • Restrained and managed anxious and active patients
  • Prepared and laid out vaccinations
  • Passed vaccines, instruments and other materials to the veterinarian
  • Has vaccinated animals and administered medications orally and delivered blood results

Education

Chandler Gilbert Community College
Chandler, AZ

Skills

  • Courteous and Professional
  • Multi-line telephone operation
  • Customer Service
  • Data inputting
  • Calendar Management
  • Time Management
  • Organization skills
  • Appointment Scheduling
  • Word Processing
  • Attention to Detail
  • Records Management
  • Typing Speed

Additional Information

I've been passionate about the well being of animals since I was very young. I even wanted to be a veterinarian for most of my life. I would like to consider myself a loyal, reliable employee that would be an asset to any hospital.

Timeline

CSR

Caring Hearts Animal Clinic
04.2024 - Current

Lead Client Service Representative

Noe's Ark Animal Hospital
08.2014 - 04.2024

Veterinary Assistant

Vaccination Station/Shot Spot Vaccinations
12.2011 - 07.2019

Pet Sitter

Self Employed Services
05.2010 - Current

Chandler Gilbert Community College

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