Ashley Crawford

Work History

Atrium Health Wake Forest Medical Center

03.2018 - Current

Scheduling patient appointments through inbound and outbound call
Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
Respected patients by recognizing rights and maintaining confidentiality.
Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
Communicated with primary care offices and insurance companies to obtain authorization.
Facilitated communication between patients and various departments and staff.
Helped address client complaints through timely corrective actions and appropriate referrals.
Balanced deposits and credit card payments each day.
Filed and maintained patient records in accordance with HIPAA regulations.
Built and maintained positive working relationships with patients and staff.
Provided exceptional customer service to patients, answering questions and addressing concerns.
Stayed calm under pressure to and successfully dealt with difficult situations.
Recommended service improvements to minimize recurring patient issues and complaints.
Processed payments using cash and credit cards, maintaining accurate records of transactions.
Trained approximately 20 team members on filing, phone etiquette and other office duties.
Organized patient records and database to facilitate information storage and retrieval.

Artistree

10.2014 - 02.2018

Set up and ran machinery to produce exceptional products for industrial needs.
Calibrated, tested, and adjusted 5 different machines for settings or controls in preparation for production operations.
Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Complied with company and OSHA safety rules and regulations.
Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Quickly shut down equipment in emergency situations following protocols.
Compiled reports analyzing performance data and presented findings and results.