Maexihajaila Reyes
Bakersfield,USA
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
10
10
years of professional experience
Work History
Patient Service Representative III- Dermatology
Children’s Hospital of Los Angeles
12.2017 - Current
- Referral Receipt and management
- Appointment Scheduling
- Surgery Scheduling
- Insurance Verification
- Applied Administrative knowledge and courtesy to explain procedures and services to patients
- Maintain Patient filing systems and monthly Excel Data
- Answer and screen incoming calls
- Perform Troubleshooting when problems arise
- Work with patients to ascertain issues and make referrals to appropriate specialties
- Athena Health Revenue cycle management and billing
- Huron Revenue Cycle Solutions for patient billing accounts
Patient Service Representative II
Children’s Hospital of Los Angeles- Neuropsychology
01.2016 - 12.2017
- Perform clerical tasks associated with scheduling
- Review data and patient demographics at time of check-in
- Verifying patient appointments
- Ensure the eligibility and authorization for services
- Identify alternative financial sources for services and facilitate processing of application/approval
- Working closely with doctors to review schedule for urgent add on’s
- Create patient account inquiries
- Registration checking in/out procedures
- Maintain patient filing systems and monthly excel data
- Coordinate ancillary services
- Consultations and referrals
- Perform troubleshooting when problems or difficult situation arise
- Answer and screen incoming calls
Patient Service Representative I
Children’s Hospital Los Angeles, Hematology
10.2015 - 01.2016
- Verifying patient appointments
- Assisted patients in filling out check-in and payment paperwork
- Followed document protocols to safeguard confidentiality of patient records
- Check in procedures
- Reviewed and corrected claim errors to facilitate smooth processing
- CCS billing for multiple doctors
- Answer and screen incoming calls
Education
Medical Coding and Billing Professional -
California State University Bakersfield
04-2026
High School -
Los Angeles Senior High School
Los Angeles, CASkills
- Skilled in Microsoft Word, Excel, and Outlook functionalities
- Effective team collaborator
- Strong verbal communication
- Typing speed of 40 words per minute
- Analytical problem-solving
- Handling phone inquiries
- Prioritization skills
- Understanding diverse perspectives
- Bilingual in English and Spanish
- HIPAA compliance
- Customer service
- Insurance verifying
Timeline
Patient Service Representative III- Dermatology
Children’s Hospital of Los Angeles
12.2017 - Current
Patient Service Representative II
Children’s Hospital of Los Angeles- Neuropsychology
01.2016 - 12.2017
Patient Service Representative I
Children’s Hospital Los Angeles, Hematology
10.2015 - 01.2016
Medical Coding and Billing Professional -
California State University Bakersfield
High School -
Los Angeles Senior High School
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