Ashley Crawford
Winston-Salem
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
12
12
years of professional experience
Work History
Patient Service Representative II
Atrium Health Wake Forest Baptist
Winston-Salem, NC
02.2022 - Current
- Developed training materials for new staff, enhancing onboarding efficiency and knowledge retention.
- Maintain accurate patient records within EMR systems while ensuring compliance with HIPAA and organizational standards.
- Managed customer inquiries through multiple channels, ensuring timely and accurate responses.
- Resolved customer inquiries through phone and email support, ensuring timely and accurate responses.
- Collaborated with cross-functional teams to streamline communication processes and improve service delivery.
Patient Services Coordinator
Atrium Health Wake Forest Baptist
03.2018 - 02.2022
- Managed high-volume inbound and outbound communications related to scheduling, insurance verification, and patient accounts.
- Supported revenue cycle processes by ensuring complete and accurate documentation prior to billing
- Processed orders accurately, ensuring timely delivery and adherence to company policies.
- Resolved customer inquiries efficiently through various communication channels, enhancing overall satisfaction and loyalty.
Machine Operator
Artistree
08.2014 - 03.2018
- Operated and maintained production machinery in alignment with technical specifications and quality standards
- Monitored system performance, identified issues, and performed first-level troubleshooting
- Accurately logged production data, maintenance issues, and operational metrics
- Collaborated with maintenance teams to support equipment repairs and system upgrades
- Ensured adherence to safety guidelines and operational procedures
Education
High School Diploma -
Carver High School
Winston-Salem, NC05-2005
Skills
- Insurance Eligibility & Benefits Verification
- Prior Authorization Support
- EMR Systems Navigation
- ICD-10 & CPT Coding Familiarity
- Root Cause Analysis & Issue Resolution
- High Volume Customer Service
- Remote Workflow Management
- Data Validation & Verification
- HIPAA & Data Privacy Compliance
- Customer relationship management (CRM)
- Complaint handling
- CRM software
Timeline
Patient Service Representative II
Atrium Health Wake Forest Baptist
02.2022 - Current
Patient Services Coordinator
Atrium Health Wake Forest Baptist
03.2018 - 02.2022
Machine Operator
Artistree
08.2014 - 03.2018
High School Diploma -
Carver High School