CINDY OLIVARES
Duarte,CA
Summary
Bilingual healthcare administrative professional with 4+ years of experience supporting patient access and medical front-office operations. Skilled in patient registration, scheduling, insurance verification, referral coordination, and EMR documentation. Fluent in English and Spanish, with a patient-focused approach to resolving questions, maintaining accurate records, and coordinating care in fast-paced clinical settings.
Overview
7
7
years of professional experience
Work History
Patient Representative II
City of Hope
South Pasadena, CA
09.2024 - Current
- Coordinate patient check-in, check-out, registration, and appointment scheduling to support daily clinic operations.
- Verify insurance eligibility, benefits, referrals, and authorizations before appointments; assist patients with coverage and scheduling questions.
- Manage high-volume calls and maintain accurate patient demographics, insurance information, and EMR documentation.
- Collect copayments, process payments, and reconcile cash drawer balances while protecting patient confidentiality.
- Partner with providers and clinical staff to coordinate patient needs and maintain efficient front-office workflows.
Patient Representative
South Coast Pediatrics
Santa Ana, CA
01.2024 - 08.2024
- Scheduled sick visits, physicals, newborn visits, and follow-up appointments.
- Guided parents and guardians through registration and clinic procedures.
- Verified insurance benefits, collected copayments, balanced cash drawers, and updated patient records in the EMR.
- Handled high-volume calls and coordinated communication with pharmacies, hospitals, and medical providers.
Medical Administrative Clerk
CommUnityCare
Austin, TX
01.2021 - 07.2023
- Managed patient registration, intake, check-in, scheduling, and incoming calls in a busy medical office.
- Verified insurance coverage and coordinated imaging appointments, specialist referrals, and follow-up visits.
- Routed laboratory results, hospital reports, referrals, and prior authorization requests to the appropriate departments.
- Maintained EMR records, processed payments, and reconciled cash drawers in collaboration with administrative and clinical teams.
Restaurant Team Leader
Chick-fil-A
Austin, TX
09.2019 - 12.2020
- Trained new employees in customer service and operating procedures; coordinated team communication during busy shifts.
- Resolved customer concerns and processed cash and credit card transactions accurately.
Education
High School Diploma -
Hendrickson High School
Pflugerville, TX06-2017
Skills
- Patient Registration & Scheduling
- Insurance Eligibility & Benefits Verification
- Referrals & Authorizations Management
- EMR/EHR Documentation
- Patient Relations
- EPIC Proficiency
- HIPAA Compliance
- Payment Processing & Cash Reconciliation
- High-Volume Calls
- Microsoft Office
- English Fluency
- Spanish Fluency
AWARDS AND RECOGNITION
Employee of the Month – January 2025 and April 2022, Go Getter Award – May 2022
Timeline
Patient Representative II
City of Hope
09.2024 - Current
Patient Representative
South Coast Pediatrics
01.2024 - 08.2024
Medical Administrative Clerk
CommUnityCare
01.2021 - 07.2023
Restaurant Team Leader
Chick-fil-A
09.2019 - 12.2020
High School Diploma -
Hendrickson High School