Summer Wiford
Mount Vernon
Summary
Detail-oriented Healthcare Professional with extensive experience in patient services, healthcare administration, and team leadership. Proven expertise in managing high-volume environments, coordinating scheduling and referrals, and navigating diverse insurance plans. Currently pursuing Master of Science in Psychology with a focus on healthcare administration and patient-centered care. Committed to enhancing patient experiences and operational efficiency through clinical knowledge and administrative skills.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Knox Community Hospital – Pediatrics Department
01.2025 - Current
- Ensured patient confidentiality and accuracy during registration and check-out processes.
- Scheduled appointments to optimize provider availability and prioritize clinical needs.
- Submitted referrals promptly to maintain continuity of patient care effectively.
- Facilitated patient flow by communicating efficiently with clinical staff and physicians.
- Maintained electronic patient records by scanning and uploading medical documentation.
- Verified insurance plans to ensure accurate billing and coverage support.
Night Auditor / Front Desk Agent
The Mount Vernon Grand Hotel
01.2024 - Current
- Elevated customer satisfaction by resolving guest concerns professionally and promptly.
- Executed efficient front desk operations, including check-in, check-out, and reservations.
- Reconciled daily financial transactions to ensure accurate corporate reporting.
- Managed breakfast service for up to 140 guests, ensuring quality and efficiency.
- Collaborated effectively with team members to maintain a clean and safe environment.
Crew Manager
Round Hill Dairy / Riverside Dairy
01.2020 - 2024
- Enhanced team performance by supervising and training to meet standards.
- Executed store opening and closing tasks, including cash management and reconciliation.
- Streamlined operations through effective inventory management and supply reporting.
- Resolved conflicts with employees and customers using professional communication skills.
- Coordinated vendor booths at public events to promote company initiatives.
- Ensured compliance with sanitary and safety standards to maintain operational integrity.
Cashier / Line Member
Chipotle
01.2022 - 01.2023
- - Delivered fast and accurate customer service in a high-volume environment.
- - Operated POS systems to process payments and handle cash accurately.
- - Completed opening and closing duties while maintaining food safety standards.
Crew Member
Chick-fil-A
01.2022
- - Trained new employees and supported team cohesion.
- - Ensured fast, courteous, and accurate service.
- - Maintained cleanliness and food safety standards.
- - Promoted mobile ordering applications to enhance customer experience.
Education
Master of Science - Psychology
Franklin University
01.2026
Bachelor of Science - Psychology
Franklin University
01.2025
Associate of Arts - Psychology
Sinclair Community College
01.2021
High School Diploma - undefined
Mount Vernon High School
01.2019
Skills
- Patient Registration & Scheduling
- Insurance Verification & Coordination
- Electronic Medical Records (EMR)
- Referrals & Medical Documentation
- Customer & Patient Service Excellence
- Team Leadership & Training
- Conflict Resolution
- Time Management & Multitasking
- Cash Handling & POS Systems
- Data Entry & Record Management
Additional Highlights
- Strong interest in healthcare ethics, patient advocacy, and administrative leadership
- Proven ability to work under pressure while maintaining professionalism
- Highly reliable, punctual, and adaptable across healthcare and service environments
Timeline
Patient Service Representative
Knox Community Hospital – Pediatrics Department
01.2025 - Current
Night Auditor / Front Desk Agent
The Mount Vernon Grand Hotel
01.2024 - Current
Cashier / Line Member
Chipotle
01.2022 - 01.2023
Crew Member
Chick-fil-A
01.2022
Crew Manager
Round Hill Dairy / Riverside Dairy
01.2020 - 2024
Bachelor of Science - Psychology
Franklin University
Associate of Arts - Psychology
Sinclair Community College
High School Diploma - undefined
Mount Vernon High School
Master of Science - Psychology
Franklin University