Darlene Terry
New York
Summary
Detail-oriented Patient Service Representative with experience in radiology and remote patient monitoring. Skilled in medical records management, appointment coordination, insurance verification, and HIPAA compliance. Known for strong communication, organization, and ability to support clinical teams while delivering excellent patient service.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Murray Hill Radiology
08.2023 - Current
- Manage and release confidential medical records in compliance with HIPAA regulations and facility policies
- Verify patient identity, insurance eligibility, and physician information to ensure accurate billing and documentation
- Schedule, reschedule, and confirm patient appointments while coordinating with clinical staff regarding changes
- Collect patient forms, signatures, and required documentation to maintain accurate records
- Pre-register patients and input clinical and demographic data into electronic systems
- Process incoming mail, organize records, and maintain efficient front-office workflow
- Request imaging films and submit reports as needed to support patient care and provider requests
Remote Patient Monitor
Tapestry Health
08.2024 - 01.2025
- Monitored patient vitals through remote devices and documented readings in patient records
- Prepared monthly patient health summary reports for Nurse Practitioner review
- Identified and escalated abnormal vitals (HR/RR) to clinical leadership for follow-up
- Maintained accurate documentation to support treatment planning and patient safety
Education
No Degree - Bachelor of Science
Hostos Community College
Bronx, NYSkills
- Medical Records & HIPAA Compliance
- Patient Registration & Scheduling
- Insurance Verification & Documentation
- Electronic Medical Records (EMR)
- ICD-10 Coding Knowledge
- Microsoft Office (Word, Excel, Outlook)
- Team Collaboration & Communication
- Organization & Administrative Support
- Payment collection
- Data entry proficiency
Timeline
Remote Patient Monitor
Tapestry Health
08.2024 - 01.2025
Patient Service Representative
Murray Hill Radiology
08.2023 - Current
No Degree - Bachelor of Science
Hostos Community College