Ana Martinez
Methuen
Summary
Experienced Bilingual Patient Service Representative with over 20 years in healthcare administration and patient support. Specializes in patient registration, scheduling, and insurance assistance, facilitating effective communication between patients and medical departments. Delivers exceptional service to Spanish-speaking patients in high-pressure environments.
Overview
25
25
years of professional experience
Work History
Patient Service Representative
Boston Vision
Boston
09.2022 - Current
- Assisted patients with scheduling, registration, and completion of consent forms to ensure smooth patient flow
- Answer incoming calls and assist patients with questions, appointments, and office needs
- Provide bilingual support for Spanish-speaking patients through phone calls, voice messages, and in-person communication
- Coordinated communication between patients and clinical departments to facilitate timely care
- Maintain accurate patient documentation and update records using office systems and Google Workspace
- Delivered compassionate and professional customer service in fast-paced medical environment, enhancing patient experience
Voucher Specialist
Child Care Circuit
Lawrence
02.2022 - 09.2022
- Guided families through application and eligibility documentation process for child care assistance programs
- Reviewed and processed documents while maintaining confidentiality and accuracy
- Clarified program requirements and available services for clients
- Managed detailed records and coordinated communication with multiple departments
- Provided bilingual support to community members and clients
Office Coordinator
Community Medical Associates
Lawrence
08.2021 - 02.2022
- Managed front office operations, streamlining scheduling, patient registration, and insurance verification processes
- Coordinated communication among patients, providers, and departments to enhance service delivery
- Assisted patients with paperwork and documentation, ensuring timely appointment access
- Maintained patient records and ensured accurate data entry
- Provided professional customer service and administrative support
Patient Service Representative / Team Lead
Greater Lawrence Family Health Center
Lawrence
08.2001 - 08.2018
- Welcomed patients professionally to create a positive first impression
- Registered new and existing patients and scheduled appointments
- Updated demographic, insurance, and financial information
- Answered and directed incoming calls to appropriate departments
- Collected co-payments and reconciled daily cash drawers to ensure accurate financial transactions
- Communicated effectively with patients, providers, and staff to ensure quality patient care
- Guided patients through insurance enrollment and sliding fee applications to facilitate access to care
- Obtained required patient signatures and completed consent documentation
- Supported Spanish-speaking patients with interpretation and communication assistance
Education
LARE Training Inc.
High School -
San Ramon Nonato High School
Skills
- Patient Registration & Scheduling
- Medical Office Administration
- Electronic Medical Records (EMR)
- Insurance Verification & Assistance
- Appointment Coordination
- Consent Documentation
- Multidepartment Communication
- Customer Service
- Google Workspace
- Microsoft Office
- Attention to Detail
Timeline
Patient Service Representative
Boston Vision
09.2022 - Current
Voucher Specialist
Child Care Circuit
02.2022 - 09.2022
Office Coordinator
Community Medical Associates
08.2021 - 02.2022
Patient Service Representative / Team Lead
Greater Lawrence Family Health Center
08.2001 - 08.2018
LARE Training Inc.
High School -
San Ramon Nonato High School