Sharefhia Calhoun
Summary
Dedicated Registered Medical Assistant (RMA) with over 10 years of experience in patient care, health information management, medical records processing, insurance verification, appointment scheduling, and customer service. Skilled in supporting clinical and administrative healthcare operations in hospital, outpatient, and remote environments. Proven ability to maintain HIPAA compliance, manage high-volume workloads, and deliver exceptional patient-centered service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Service Representative
DMC Orthopedics and Sports Medicine
Farmington Hills, MI
09.2024 - Current
- Provide front-office support for a high-volume orthopedic and sports medicine practice.
- Schedule, confirm, and reschedule patient appointments.
- Verify insurance eligibility, benefits, referrals, and authorizations.
- Collect co-pays and outstanding balances.
- Assist patients with check-in and check-out procedures.
- Update demographic and insurance information accurately.
- Respond to patient inquiries and resolve concerns professionally.
- Handle high-volume incoming telephone calls.
- Maintain HIPAA compliance and patient confidentiality.
- Collaborate with providers and clinical staff to ensure efficient patient flow.
Embedded Remote Processor
Datavant
Remote
04.2022 - 09.2024
- Processed high-volume Release of Information (ROI) requests while maintaining accuracy and compliance.
- Utilized multiple EMR systems to retrieve, review, and process medical records.
- Ensured compliance with HIPAA regulations and organizational policies.
- Consistently exceeded productivity and quality performance standards.
- Resolved discrepancies between requestors and healthcare providers.
- Maintained turnaround times in accordance with service-level agreements.
- Reviewed documentation for completeness and accuracy.
- Participated in ongoing compliance and technical training initiatives.
Health Information Management Processor II / Medical Office Associate
Children's Hospital of Michigan
Detroit, MI
01.2018 - 01.2022
- Processed medical record and Release of Information requests.
- Managed chart assembly, scanning, indexing, and electronic filing.
- Updated patient information within EMR systems.
- Registered and discharged patients accurately and efficiently.
- Scheduled appointments and coordinated patient visits.
- Verified insurance coverage and eligibility.
- Assisted patients and providers with medical records inquiries.
- Maintained confidentiality and HIPAA compliance.
- Trained and onboarded new employees.
- Supported departmental productivity and quality initiatives.
Patient Care Associate
Sinai Grace Hospital
Detroit, MI
01.2013 - 01.2018
- Assisted nurses and physicians with patient care activities.
- Obtained and documented vital signs.
- Collected laboratory specimens and prepared patients for procedures.
- Monitored patient conditions and reported changes to clinical staff.
- Assisted patients with mobility, comfort, and daily living activities.
- Maintained patient safety and infection control standards.
- Responded promptly to patient requests and concerns.
- Documented patient observations accurately.
- Supported efficient unit operations and patient satisfaction goals.
Education
Medical Billing Receptionist Certificate - undefined
Schoolcraft College
Livonia, MI01-2018
Medical Assistant Program - undefined
Kaplan Institute
Detroit, MI01-2008
Skills
- Registered Medical Assistant (RMA)
- Patient Care & Clinical Support
- Vital Signs Assessment
- Phlebotomy / Blood Draws
- Injections & Specimen Collection
- Patient Registration & Scheduling
- Insurance Verification
- Prior Authorizations & Referrals
- Release of Information (ROI)
- HIPAA Compliance
- Electronic Medical Records (EMR/EHR)
- Medical Documentation
- Records Management
- Electronic Filing & Imaging Systems
- Data Entry & Healthcare Information Systems
- Microsoft Office Suite
- Customer Service Excellence
- Team Collaboration & Training
Certification
- Registered Medical Assistant (RMA)
- Basic Life Support (BLS)
- CPR/AED Certification
CLINICAL EXPERIENCE
- Performed vital sign assessments, including blood pressure, pulse, temperature, respiration, height, and weight.
- Conducted blood draws and specimen collection following established procedures.
- Administered injections as directed by physicians.
- Assisted providers during examinations and treatments.
- Maintained accurate patient records and documentation.
- Educated patients regarding procedures and follow-up instructions.
- Ensured compliance with infection control and safety guidelines.
Timeline
Patient Service Representative
DMC Orthopedics and Sports Medicine
09.2024 - Current
Embedded Remote Processor
Datavant
04.2022 - 09.2024
Health Information Management Processor II / Medical Office Associate
Children's Hospital of Michigan
01.2018 - 01.2022
Patient Care Associate
Sinai Grace Hospital
01.2013 - 01.2018
Medical Billing Receptionist Certificate - undefined
Schoolcraft College
Medical Assistant Program - undefined
Kaplan Institute