Tamika Palmer
Bowie,MD
Summary
301 613 4937 Experienced Administrator and Case Manager Medical records, Medical Terminology Claims, ICD-9, CPT coding, HIPPA Fluent with use of online tools, desktop Excellent internal/external customer service skills Experienced with fast-paced team environment High Volume, quality data entry/expertise Effective written/vernal communications skills Ability to multi-task, detail-oriented approach Dependable and strong work ethic Authorized to work in the US for any employer
Overview
19
19
years of professional experience
27
27
Certifications
Work History
IT support/Helpdesk support
- Assisting Massachusetts residents with Healthcare
- Completing daily metric system by exceeding 20 calls per day
- Troubleshooting
- Completing 100% Quality Assurance scores
- Resolved customer issues
- Worked in the inbound call center
Administrative Officer I
Maryland Department, Community Development
Lanham, MD
08.2023 - Current
- Managing all Administrative Functions for the Office of Statewide Broadbands Directors and Program
- Managers
- Leading the organizing, implementing and administration of Offices policies, directives and procedures
- Performing fiscal services
- Processing of grant/loan encumbrances and submitting reimbursement requests
- Compiling fiscal and statistical data
- Preparing annual budget
Office Assistant
Altumint
Lanham, MD
05.2023 - 08.2023
- Sorted and processed returned mail
- Filed documents
- Maintained office files
- Assisted with other administrative tasks PRN
Customer Service Representative
Accenture - Maryland
06.2022 - 10.2022
Food Services Assistant
Prince George's County Public Schools
Largo, MD
10.2021 - 06.2022
- Perform routine operations of school nutrition program for elementary age children
- Prepare and serve healthy meal options for students, process transactions
- Provide excellent customer service and attentional to students and staff
Front Office Administrator
Zion Church
Landover, MD
05.2014 - 06.2022
- Greet and welcome visitors in person, via phone
- Perform data entry tasks
- Manage scheduled and appointments
- Answer or refer inquiries
Client Service Representative
CIOX Health
03.2021 - 08.2021
- Completed all Release of Information (ROI) requests in a timely and efficient manner
- Performed medical record billing, quality checks and medical record audits
- Maintained working knowledge of HIPPA regulations and current state laws
- Processed 25 medical records request per hour and 50 medical records audits per hour
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Performed data entry for customer information
Senior Staff Assistant
Children's National Medical Center
Washington, DC
11.2013 - 05.2014
- Obtained and entered data for insurance benefits, authorizations, and referrals
- Secured and validated patient information
- Database maintenance
- Retained orderly files
- Procured and maintained office supply levels
- Supervising staff
- Acted as a liaison between doctors and departments
Case Manager
MedStar National Rehabilitation Network
Washington, DC
06.2004 - 11.2013
- Processed, entered, and consolidated physician and therapy billing accurately and timely
- Created and maintained Excel productivity spreadsheets
- Performed administrative duties for the directors, managers, and clinical staff of 30
- Managed personal injury protection and Workers Compensation claims
- Concluded cash adjustments/prepared payroll and bank deposits
Education
Coding
Sanz - Silver
09.2002 - 6 2003
Skills
CPT Coding (9 years)Help Desk (Less than 1 year)Medical Manager, Microsoft Office, Lotus Notes, Centricity, InVision, AZYZXI, AS/400, Cerner, SCITeams, Ultipro, Parrallon, Healthsource, Meditech 50-60wpm typing skills, Salesforce, Omni (10Years)Certifications and LicensesServSafeRegistered Medical Assistant (RMA)Additional InformationExceeded metric expectations by answering 40inbound calls within 1 ring and no missed calls perDayConsistently and consecutively received several 100% accuracy Quality Assurance scores
Data recovery
Data recovery
Technical issues analysis
Complaint resolution
Customer service expert
Microsoft Office Specialist (MOS) Expert
Certification
Triage (10+ years)
Timeline
Administrative Officer I
Maryland Department, Community Development
08.2023 - Current
Office Assistant
Altumint
05.2023 - 08.2023
Customer Service Representative
Accenture - Maryland
06.2022 - 10.2022
Food Services Assistant
Prince George's County Public Schools
10.2021 - 06.2022
Client Service Representative
CIOX Health
03.2021 - 08.2021
Front Office Administrator
Zion Church
05.2014 - 06.2022
Senior Staff Assistant
Children's National Medical Center
11.2013 - 05.2014
Case Manager
MedStar National Rehabilitation Network
06.2004 - 11.2013
Coding
Sanz - Silver
09.2002 - 6 2003